Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. 


Job Overview: 

As our Principal Business Analyst for Search and Discovery Analytics, you will be responsible for our will be responsible for operational reporting and insights to make our consumer experience world-class.  Millions of Customers shop in Coupang, generating billions of data points. The Business Analytics team brings this data together to generate actionable insights, answer complex business questions, and help us deepen our understanding of Customers.


Key Responsibilities: 

  • Proposing and generating new Customer experience metrics and insights that will help us create the best shopping experience
  • Collaborating with product owners, designers, program managers, engineers, and business stakeholders to make data-driven decisions
  • Creating and managing weekly, monthly, and quarterly business reporting, working across multiple teams to identify and present high-level insights to key stakeholders and executives
  • Providing thought leadership and be the subject matter expert on Customer analytics



  • One who has demonstrated experience translating data and insights into concrete and actionable recommendations
  • One who has ability to write and communicate complex analysis in a clear and concise way
  • One who is self-starter who takes ownership and has the ability to think and react quickly in a high-energy, fast-paced environment
  • One who has strong critical thinking and detail-oriented with an aptitude for solving unstructured problems
  • One who has 5+ years of experience in data analysis
  • One who has experience with SQL, Excel, Python, and R/SAS or any statistical package
  • One who has experience that working with Big Data technologies like Hadoop, Spark, and Presto
  • One who has bachelor’s degree in Statistics, Engineering, Business, or equivalent experience


  • One who has master’s degree in Statistics, Engineering, Business, or equivalent experience
  • One who has experience in E-commerce product analytics
  • One who has fluent in English and Korean (verbal and written) is a plus but not required


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