Travel and Expense Operations Analyst

As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency—from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission.

The Travel and Expense Operations Analyst will help support end-to-end procure-to-pay continuous improvement and process excellence. This problem solving, process-oriented and outcome-based role is integral to the success of Couchbase’s purchasing, travel & expense (T&E), and supplier programs. The ideal candidate will have project or program management experience, high attention to detail, and customer service skills. This is a great opportunity for an individual seeking an impactful and collaborative role.

What you will do:

General Responsibilities

• Support the development and ongoing maintenance of procure-to-pay, including travel policies, processes and procedures
• Maintain KPI and metric dashboards to measure program success
• Create and distribute periodic and ad hoc reports for internal teams
• Support the continuous improvement of the Procurement function

T&E

• Serve as primary support for T&E process and policy questions, including developing and facilitating workforce training
• System administration of the Navan platform
• Support relationship with Navan
• Establish relationships with preferred travel providers to drive cost savings in T&E
• Ensure proper escalations between Accounting, Procurement and Navan

Supplier Programs

• Project management of Couchbase’s Supplier programs, including reporting, engagement plan, and vendor outreach
• Ownership of Procurement’s Supplier databases in Coupa
• Assess opportunities for Couchbase to participate in various global diversity councils and own relationship

Compliance

• Daily support of compliance activities and projects for Procurement
• Identify opportunities for strengthening compliance and streamlining with other functions
• Identify opportunities to leverage new and existing technology

What We Are Looking For

• 3+ years of procure-to-pay and/or T&E experience in a high growth technology company
• Solid project management skills
• Demonstrates high energy with ability to remain flexible and change priorities in a fast-paced environment
• Strong verbal and written communication skills
• Customer service skills required
• Must be a self-starter
• Knowledge of Coupa and/or Navan a plus