Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.
Location: Hybrid, 2/3 days a week in London Office
We are seeking a versatile, data-driven Data Insight Analyst to join our Growth Strategy team—a key player in developing and executing our Go-To-Market (GTM) strategy focussing on retention and expansion. This role is ideal for candidates with a consulting, finance, or sales operations background who excel at transforming data into strategic insights that drive business outcomes. As a Data Insight Analyst, you’ll shape the future direction of our regional sales strategy by identifying key growth opportunities, addressing emerging challenges, and optimising our GTM approach to retain customers and increase revenue.
In this role, you’ll work cross-functionally with sales leaders, account managers, and customer success teams, delivering insights that guide decision-making and improve sales performance. You will develop tools and processes that track the pulse of sales activity—from opportunity tracking and deal velocity to customer retention and follow-up efficiency. Your expertise will empower our teams to identify quick wins, improve retention, and address renewal risks, all while driving operational efficiency.
Who We’re Looking For:
This role is suited for professionals with a background in consulting, finance, or sales operations, especially those who:
- Bring a strategic mindset, translating complex data into actionable insights that drive retention and growth.
- Have experience optimising business processes and working cross-functionally, excelling at aligning diverse teams around shared goals.
- Are skilled at relationship-building and adapting insights to different stakeholders, with an understanding of GTM strategies and sales operations.
- Self driven resilient individual who is motivated, self sufficient and highly collaborative.
- Expose to working in a fast paced working environment
Key Responsibilities:
- Business-Critical Insights to Drive Sales Performance
- Opportunity & Pipeline Tracking
- Opportunity Analysis
- Customer Engagement Monitoring
- Customer Retention & Net Retention Rate (NRR) Optimisation
- Upsell & Cross-Sell Identification
- Targeted Retention Insights
- Customer Health & Renewal Readiness
- Optimise Operations & Process Efficiency for GTM Success
- Cross-Functional Alignment
- Operational Reporting & Process Design
- Strategic Insight Development & Sales Strategy Enhancement
- Win-Loss & Sales Differentiation Analysis
- Lead Analysis & Follow-Up Tracking
- Growth Opportunities Identification
Qualifications:
- Proven experience (3+ years) in data analysis, preferably within a sales, customer success, or growth strategy function.
- Bachelor’s degree in Data Science, Business Analytics, Marketing, or a related field.
- Proficiency in data visualisation tools (SFDC, Power BI, etc.) Advanced level of knowledge on excel/google sheets (Google suite)
- Strong analytical skills with the ability to interpret complex data sets and communicate insights in a clear and actionable way.
- Excellent communication and collaboration skills, with a proactive approach to problem-solving.
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!
