Operations Officer

ROLE DESCRIPTION

Job Purpose
Cordros Registrars Limited needs an Operations officer who will handle the day-to-day operations of the business. A professional, who understands the registrars business and the financial services industry.

Objectives of this role:

• To handle the day-to-day operations of the Registrars Business

Responsibilities   

• Ensure timely and error-free regulatory reports
•  Ensure adequate record keeping - Client's and company records
• Drive 90% of service offerings using technology
• Demonstrate sound judgment and a high degree of competence in execution leading to a customer satisfaction rating of at least 90%.
• Prospecting new business
• Clients Onboarding

Job Requirements

Education 

• A minimum of bachelor's degree in relevant disciplines such as Business Administration, Management Sciences
• MSc and MBA will be an added advantage

Work Experience

• Minimum of 3-4 years experience in the same or similar role.
•  Prior experience within the Financial Services and Registrars Business

Key Knowledge and Skills    

Knowledge
The incumbent must have proficiency knowledge in the following areas:

• Good knowledge of Microsoft Office suites.    
• Must be able to handle a fast-paced environment and be able to make informed decisions.    
• Knowledge of the tenets of a Registrar Business.

Skills
The incumbent must demonstrate the following skills:

• Excellent analytical, evaluative, and problem-solving abilities    
• Ability to multitask and manage time effectively.    
• Ability to work under pressure and take initiative    
• Results driven.   

Behavioral Attributes

• Adaptable, flexible, and able to thrive on challenges whilst handling a multitude of tasks and responsibilities    
• Self-motivated with drive, energy and initiative.    
• Integrity, honesty and total commitment to the requirement to maintain client confidentiality.    
• A team player, who is willing and able to assist the team in meeting and exceeding its objectives.    
• Excellent communication and interpersonal skills.    
• Expected to display an appreciable measure of emotional intelligence.

 
Working Relationships    

Internal
Relationship managers, Finance team, Legal & compliance team and other colleagues within the Cordros group.

External
Clients.

Work Cycle    

Hours/Days the incumbent is required to work
•    Monday – Friday (8:00 am – 5:00 pm)
•    Flexible working schedule is also available i.e. remote work

Physical Requirements        

                              None    Moderate    Extensive
Lifting Required       X           
Computer use                          X