ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like Revolve, Eddie Bauer, Backcountry, L.L. Bean and Purple rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

  • Communicate better than the rest
  • Tenacious about the client and the problems we solve for them
  • We’re owners and we act like it
  • Always #becordial

POSITION SUMMARY

We are looking for a motivated and talented Site Reliability Engineer to join us from our remote European team to help us monitor, develop, and scale the Cordial platform. Our goal is to provide our clients with a delightful experience in their day to day interaction with the platform and to create trust that the expected jobs and background processes will run without issue. You will work with our DevOps and Product teams to ensure that bugs are squashed, performance is optimized, and blind spots are revealed through comprehensive monitoring. This position is fully remote with no physical Cordial office located in Croatia.

YOU WILL

  • Utilize your knowledge of Web, App, Network, Server, Storage and Security technologies to administer, monitor and troubleshoot application and network components in our cloud based environment
  • Actively contribute to Infrastructure Design and Implementation discussions
  • Provide production support for the Product Development teams
  • Participate in an on-call rotation
  • Work with the team to develop and deploy monitoring and alerting architecture, and implement monitoring/logging solutions
  • Troubleshoot complex issues in a timely manner as necessary to maintain the performance and stability of our Production Application environment
  • Help build out SLOs and document and monitor SLAs

ABOUT YOU

  • 3+ years UNIX/Linux Systems (Unix/Linux) & Network Administration (DNS, IPsec, VPN, Load Balancing, process tracing)
  • Experience with AWS (we use EC2, EKS)
  • Experience with monitoring, logging and alerting tools
  • Previous positions held as a SRE and/or DevOps role
  • Software development experience
  • Experience with Docker/containers & Kubernetes
  • Comfortable working in a globally distributed team across time zones
  • Strong teamwork and communication skills
  • A genuine desire to learn new technologies and grow
  • Fluent in verbal and written English

BONUS

  • Experience with MongoDB
  • Experience deploying and/or maintaining Kubernetes/EKS clusters
  • Experience with Prometheus/Grafana/Datadog
  • Experience implementing SLOs, reliability targets, error budgets

Please note: In the current environment, Cordial employees are working completely remote and our recruitment process will entail both phone and video Zoom interviews. And if hired, your onboarding will be done remotely. Stay safe!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

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