Senior Systems Engineer (Cloud Ops), APJ

Location: New Zealand (Remote working- Work from home)

Copperleaf is growth company expanding its client SaaS offering. The Cloud Operations team is looking for a Senior Cloud Engineer to help us operate the service as well as ensuring its reliability and manageability as it grows.

As a Senior CloudOps Engineer, you will be involved in the following:

  • Executing and leading projects with full delivery, advancing our service offering and infrastructure.
  • Mentoring junior team members.
  • Operational tasks, including incident and problem management, client support, and ensuring the timely deployment and successful execution of the Copperleaf product suite. This involves troubleshooting issues, coordinating with cross-functional teams, and maintaining high standards of service delivery.
  • Collaboratively contributing to the development of infrastructure health monitoring and reporting.
  • Implementing best practice procedures for deployment and automation.
  • Documenting and identifying failure modes related to hosted solutions.
  • Innovating new strategies to manage site reliability.

 We are seeking applicants with extensive knowledge of cloud technologies and solutions:

  • At least 5 years of experience working in development, engineering, QA, and/or IT operations team(s) with a focus on programming and scripting of solutions to manage systems automation and cloud infrastructure reliability.
  • Proven experience building, operating and supporting high availability, secure, complex customer-facing systems at scale in a 24x7 environment.
  • Proficiency in higher-level languages (e.g., Python, Java, NodeJS).
  • AWS, Azure, Linux, Windows, and networking fundamentals.
  • Significant experience in configuration and maintenance of applications such as web servers, load balancers, Oracle databases, and cloud environments.

We recognize that talent comes in many forms, so we’re looking for passion, enthusiasm, and transferable skills.

Please be:

  • Detail-Oriented: You have an eye for detail and can identify trends and commonalities across a large number of events.
  • Great Communicator: You enjoy capturing processes in documentation and can create internal documentation such as accurate, concise bug reports, and reference material.
  • Flexible: As part of a small but rapidly growing team in an international company, you are open to working flexible hours as needed to support our 24/7 infrastructure.
  • Problem Solver: You have strong fundamentals in troubleshooting and are able to identify root causes and find workarounds for various issues.
  • Curious and Passionate: You have a natural curiosity and a passion for learning new information.
  • Service Driven: You understand the importance of service tickets and the importance they hold in tracking issues and solutions. You maintain meticulous notes, ensuring all relevant information is captured accurately for future reference.

What’s it like here?

At Copperleaf, we’re committed to building a great culture because we know it sets us apart. Culture is at the very core of everything we do, and it’s what makes people want to be part of the market-leading company we’re building. We are a global team of world-class innovators continually pushing the limits of what’s possible to deliver exceptional value and extraordinary experiences to our clients. To do that, we actively cultivate an open and supportive team environment, where diverse ideas and perspectives are encouraged and respected.

Headquartered in Vancouver, Canada, Copperleaf is building a better world, one decision at a time. As one of Canada’s Fastest-Growing Companies, winner of Canada’s Most Admired Corporate Cultures and the BC Tech Association’s Tech Culture of the Year, we are a dynamic and disruptive organization offering exciting opportunities for growth and innovation. We are also proud to be a proactive equal-opportunity employer.

Diversity, Equity, and Inclusion are at the heart of Copperleaf’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to exsupport@copperleaf.com.

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