CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
About the role:
As a Senior Churn Specialist at CookUnity, you will play a pivotal role in enhancing and leading our churn management strategies. This role combines deep analytical skills with a strategic mindset to mitigate customer churn effectively. Initially starting as an individual contributor, there is significant growth potential in this role, with opportunities to transition into a managerial position, leading a dedicated team as the department expands.
Responsibilities:
- Leadership and Strategy: Lead the design and execution of comprehensive churn prevention and mitigation strategies. Act as a hands-on leader with the ability to drive processes and prioritize impactful campaigns.
- Analytics and Optimization: Utilize data-driven insights to identify churn trends and develop targeted interventions. Collaborate with the Data team to enhance customer segmentation and lifecycle management.
- Process Ownership: Take full ownership of churn management across the organization, defining key metrics and success measures. Develop scalable and resilient methodologies to minimize churn.
- Cross-functional Collaboration: Work closely with other teams, including growth marketing, product, and customer experience, to implement strategic solutions that align with business goals and enhance customer retention.
- Innovation and Improvement: Lead operational projects aimed at improving customer conversion and retention rates. Experiment with new approaches and standardize successful practices into the team’s playbook.
- Communication and Influence: Clearly communicate strategies and solutions across the company, ensuring alignment and collaborative efforts in go-to-market and customer engagement initiatives.
Minimum Requirements:
- 2-3+ years of experience in churn management, preferably within a subscription-based company, with a proven track record of reducing churn and improving customer retention.
- Bachelor’s degree in Business, Marketing, Economics, Statistics, or a related field; Master’s degree preferred.
- Exceptional analytical and problem-solving skills, with experience in data analytics tools and customer relationship management systems.
- Excellent stakeholder management skills, with the ability to influence across all levels of the organization.
- Fluent in English, with outstanding written and verbal communication skills.
- Self-motivated and capable of working effectively under pressure and within tight deadlines.
Preferred requirements:
- Strong leadership capabilities with the ability to manage and inspire a team.
- Experience with agile project management methodologies.
Benefits:
💸 Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
🗺 Work remotely: design the life that you want.
⛱ Enjoy 15 days of vacation each year from the start date.
🎄 16 fully paid Argentinean holidays.
🕯 Compassionate Leave: 3-5 days each time the need arises.
🐣 Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
🧑🏫 Personalized English coach
If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
