CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.
By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.
Location: Remote, Argentina or Philippines
Specific Job Requirements:
Work Week Thursday through Monday ( Tuesday and Wednesday off), Business Hours Availability 8:00 AM - 4:00 PM EST
The Role:
Join our dynamic team as an Account Manager Admin, where you'll play a crucial role in ensuring seamless communication, efficient collaboration, and problem resolution for our valued clients. As the primary point of contact during certain hours, you'll work closely with both internal and external teams to deliver exceptional service, address issues promptly, and provide essential reporting. If you have outstanding communication skills, a knack for problem-solving, and a passion for contributing to a rapidly growing business, we want you on our team.
Responsibilities:
- Communication and Collaboration:
- Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
- Effectively communicate with accounts to understand their business goals and challenges.
- Collaborate with internal teams, including portfolio, marketing, and culinary operations, to ensure quality product development, operational execution
- Provide accounts with timely updates and reports on key metrics.
- Account Monitoring and Problem Resolution:
- Address and resolve account issues promptly and effectively
- Implement urgent changes to operations or inventory availability in the event of last-minute on-the-ground issues that may arise
- Work closely with internal teams to troubleshoot and resolve any challenges accounts may encounter
- Reporting and Information Distribution
- Creation, formatting, and distribution of business-critical reports including but not limited to: menu forecasts, sales, operational performance (external)
- General reporting on departmental KPIs and metrics including but not limited to weekly operational reports, menu planning (internal)
Qualifications:
- Outstanding communication and organizational skills. Being able to speak conversational English is required
- Knowledge of commercial or large-scale operations
- Superior planning, communication, time management, and organizational skills
- Experience with G-Suite and recruitment or project management tools and CRMs
- Ability to work well in the fast-paced environment of our quickly growing business
- Attitude: you demonstrate passion and enthusiasm for the brand and are a collaborative, positive team player
- Execution: you have high standards for quality and speed and problem-solve
- A growth mindset: proven record of leveraging past learnings and encouraging new ideas and smart risk-taking for self and others
- Ability to excel with autonomy in an ambiguous environment
- Ability to work independently and collaboratively in a team environment.
- Results-oriented with a focus on meeting and exceeding KPIs and department key results
Benefits
- USD compensation.
- Career Growth Possibilities.
- Work remotely: design the life that you want.
- Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
