Convoy is the nation’s leading digital freight network. We build technology to find smarter ways to connect shippers with carriers while solving some of the toughest problems in the 800-billion-dollar freight industry. We move millions of truckloads across the country through our interconnected network - saving money for shippers, increasing earnings for drivers, and avoiding unnecessary carbon waste for our planet (~9 million lbs of total carbon emissions to date!).

We’re proud to work with fortune 500 shippers like Home Depot and LG Electronics, and to be backed by world-class investors, including Y Combinator, Greylock, and others. Come learn what it’s like to work on complex problems in a massive industry at the center of our economy.

At Convoy, we believe that varied backgrounds, experiences, voices, and perspectives are key to innovation. Research shows that, all too often, candidates from underrepresented backgrounds don’t apply for roles unless they meet all the criteria. We invite you to apply, even if you don’t meet all the items included here. We’d love to learn about your unique experience and how you might shape the future of Convoy.


Work Remotely:

This role supports working remotely from one of the following states: Arizona, California, Georgia, Illinois, Michigan, Missouri, New York, Oregon, Texas, and Washington.

About the Team

Account Directors are responsible for driving portfolio strategy, revenue management, revenue optimization, and execution. This role will enable the team to win freight by driving decisions internally while managing and adjusting the cost and revenue of each Shipper’s portfolio. An Account Director finds common themes and synergies across networks that can unlock new potential and secures internal support and alignment to make new programs a reality for our customers. 


Account Directors own the day to day/service relationship with the Shipper, executing against the jointly created strategic account plans and optimizing the portfolio performance, making volume / margin trade-offs, and conducting network analyses in order to identify growth opportunities for Sellers to action. A key responsibility is engaging in customer interactions alongside the Seller (e.g., QBRs and RFPs) where the Seller will drive the relationship with the Customer’s leadership team and the Account Director will create the content, do the deep dive and work across internal teams and drive the day to day relationship with the Customer. 

The Account Director optimizes their Seller counterpart’s selling time and the speed of deal development by partnering on and optimizing the Seller’s P&L. Account Directors act as a general manager of the business the Sellers are leading, navigating Convoy, managing internal decision making, removing blockers, and helping Sellers be creative and effective about the solutions they recommend to Shippers. Account Directors also maintain close relationships with customers to ensure a strong service oriented partnership. 

Your Impact at Convoy:

  • Achieve customer growth and retention targets, including identifying expansion opportunities
  • Drive volume and contribution profit growth for Convoy’s enterprise customers
  • Develop and execute against strategic account plans for customers
  • Analyze customer data and share insights both internally and externally, as applicable
  • Drive data insights, breaking down high level business problems into concrete systematic solutions
  • Execute on shared account on-boarding processes and frameworks with other key partners; including business development and operations
  • Participate in business reviews with customers (Monthly and Quarterly business reviews)
  • Ensure the highest level of customer satisfaction
  • Operate across cross-functional teams to execute programs and deliver exceptional service

About You:

  • Commercial Acumen and Customer Experience: Brings customer facing experience
  • Driving Results: Consistent track record of successful customer service 
  • Data Driven Decision Making: Ability to leverage data in decision making
  • Relationship Building and Cross-Functional Collaboration: Demonstrated ability to build trust with both internal and external stakeholders

Convoyagers and their families’ well-being is critical to our culture: 

  • You’re Covered: 100% premium coverage for employee health insurance premiums and 85% premium coverage for dependents. On-demand primary care.
  • Recharge: Exempt employees have flexible time off, non-exempt employees accrue PTO (approximately 11+ days per year, based on accrual), and all receive an additional 9 paid holidays per year.
  • Time to bond: We offer 16 weeks of parental leave for both caregivers. We also offer family planning benefits through Progyny (can be used towards fertility preservation, IVF, adoption/surrogacy reimbursement).
  • Take Care: We offer 16 free sessions per year for guided self-care with a coach, therapy, and other wellness tools through Lyra.
  • Support the Unexpected: We offer backup childcare and adult/elder-care options through Bright Horizons.
  • Plan ahead: Our 401K plan makes it easy to save for retirement. You can also utilize HSA and FSA options in our health plans.
  • Get there sustainably: Public transportation (Orca or Marta card provided in eligible locations) and commuter benefits.

Convoy is an equal opportunity employer, and we welcome applicants from all backgrounds. If you’re excited to join the ride, we’d love to hear from you!

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