Description

ConvertKit is a powerful marketing platform built for creators, by creators. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn’t a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products - all within one platform. More importantly, there isn’t a team more committed to helping creators earn a living.

We’re on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.

The ConvertKit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.

 

The Role

As a Creator Growth Manager, you’ll provide strategic, personalized support for our top creators. This role will work closely with our most influential accounts, delivering exceptional customer experiences and guiding them to optimize their email strategy and use of ConvertKit. 

Responsibilities

  • Manage and nurture relationships with top accounts, ensuring an outstanding customer experience.
  • Conduct strategic consulting sessions with existing and potential customers, focusing on areas such as email list growth, monetization, and overall strategy.
  • Develop and implement outreach strategies to engage with top accounts effectively.
  • Lead goal setting and defining success metrics to understand the effectiveness of your work and the combined efforts of the CGM team.
  • Proactively identify 'at-risk' accounts and take necessary actions for retention.
  • Identify opportunities for account expansion and position accounts accordingly.
  • Provide high-impact product feedback based on customer interactions.
  • Collaborate with support teams to address critical issues promptly.
  • Coordinate and improve implementation processes for smooth onboarding of creators onto our platform.
  • Participate in department initiatives, provide product feedback, and contribute to pilot programs.

Requirements

  • Demonstrated experience in account management or customer experience in a SaaS company serving over 50 accounts at a time.
  • Strong understanding of the email/newsletter landscape.
  • Have a collaborative approach to working with stakeholders across the business.
  • Exceptional visual, written, and spoken communication, and presentation skills.
  • Analytical mindset to evaluate performance and business impact.
  • Be autonomous and self-motivated to work effectively in a 100% remote company.
  • Have enthusiasm for and belief in our mission, vision, and values.
  • Attend our bi-annual company retreats

Compensation + Perk + Benefits 

ConvertKit has standardized salaries based on position, no matter where in the world you live. Roles on the Creator Growth team have five levels. For this role, we’re hiring at our level 3 ($110,000) or level 4 ($135,000). Level is determined based on experience and our interview process. Other benefits include: 

  • ConvertKit equity
  • 401k with a 5% match
  • Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100%
  • $4,000 equipment allowance for your first two years, $3,000 budget every following two years
  • Individual learning + development budget ($3,500/year)
  • Gender affirming benefits
  • Childcare benefit up to $3,000 annually
  • Twenty (20) days of paid time off during each year of employment
  • Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
  • Ten (10) paid holidays a year
  • Two weeks of paid sick time each year, including mental health + well being days
  • Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
  • Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
  • Winter Break Closure: ConvertKit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period.
  • Four-week, paid sabbatical after five years with the team

How to Apply

We know that most interviewing is tough. We aim to make it as good of an experience as we can, and part of that includes keeping you informed during the process.

We usually receive a large number of applications, but hope to get through them within two weeks of the post date for the role. Don’t worry, you’ll hear from us either way.

Here’s what you can expect from our hiring process:

  1. 30 min - Hiring manager screen
  2. Homework/take-home assignment to share your technical expertise
  3. 90 min - Working session with the team
  4. 60 min - Culture contribution interview
  5. 30 min - Wrap up with hiring manager

To get started, complete this application, including answers to the questions on the next page. We read every single application, and your responses to our application questions help put your experience into context. We’ll keep you informed through every step.

ConvertKit is an equal opportunity employer. We value diversity in all of its forms, and we hire the best person we can for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

ConvertKit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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