The Product Adoption Manager plays an integral role in the Convercent customer experience. Reporting to the Senior Director of Professional Services, this role contributes to our Customer’s success by being the subject matter expert on the configuration of our application. In addition, this role will gather information regarding the customers’ process and program to make recommendations ensuring successful implementation and ongoing use of the application. On top of meeting the qualifications for the position, the ideal candidate will be ready to work in a fast-paced, entrepreneurial environment.
Responsibilities include, but are not limited to:
- Determine operational objectives by studying business process; gathering information; evaluating output requirements and formats
- Gain expertise in Convercent application functionality
- Gather custom configuration requirements from internal and external customers
- Configure the application according to best practice knowledge and customer requests
- Train internal and external customers how to configure and make basic updates to the application
- Serve as a trusted advisor for customers on how best record and use the data in the application
- Work closely with internal Sales and Customer Success to properly scope and plan for new projects
Desired Skills/ Experience:
- 1-3 years of customer-facing experience with an enthusiasm for technology and demonstrated high technical aptitude.
- Must be an expert in Microsoft Excel functionality, formulas, pivot tables
- Experience in data analytics and data interpretation
- Technical aptitude and ability to learn proactively
- Passion for customer service, solution oriented
- Ability to work independently as well as collaboratively
- Ability to write SQL queries is a plus
- Operate with a sense of urgency and strong attention to detail.
- Ability to multitask and a desire to work in a fast-paced environment.
- A passion for learning and a willingness for taking on new challenges.
Robust. Agile. Collaborative. And you should see our software. Bringing the transformative power of the cloud to the compliance and ethics industry, Convercent's award-winning SaaS solution empowers our customers to be more effective and efficient in managing their compliance efforts. With an inclination towards innovation, Convercent is helping our customers raise the standard--and expectations--for how companies safeguard their financial and reputational health.
Convercent is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.