Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager/Supervisor.

What You’ll Do:

The Hospitality Service Technician will provide genuine anticipatory service to clients and participants in all aspects of hospitality and conference services. In this position, you will interact with our clients and ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients’ needs and make them feel welcomed, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, and Teamwork.  

  • Greet all clients with enthusiasm and friendliness

  • Maintain a warm and friendly demeanor at all times

  • Provide world-class service, in accordance with our Brand Standards

  • Set up, replenish, maintain, and breakdown Food and Beverage stations

  • Accommodate special client needs and last minute requests

  • Develop relationships with clients

  • Accurately answer client questions about culinary and our spaces in a friendly manner

  • Read, understand, and execute Program Execution Orders

  • Follow checklists and Standard Operating Procedures

  • Set up and breakdown conference rooms and refreshing rooms as needed

  • Perform facility maintenance

  • Maintain safe, clean, organized, and well-stocked work areas

  • Responsible for constant sanitation, organization, and proper food handling

  • Have full knowledge of menus, recipes, and other pertinent information

  • Perform opening, mid-shift, and closing duties in accordance with company standards

  • Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making rollups

  • Maintain a professional appearance at all times

  • Maintain professional working relationships with team

  • Follows all Company drink recipes and procedures

  • Proficiently prepares blended and cold drinks provided by the cafe

  • Full knowledge of coffee and tea menu

  • Perform additional duties as assigned

What We Look For: 

  • Minimum 2 years server experience

  • 1 year of coffee experience a plus

  • Basic knowledge of food and beverage

  • Proven excellent communication and interpersonal skills

  • Proven good organizational skills

  • Must be highly motivated and ready to lead other team members

  • Proficient in multitasking

  • Food Hygiene or Food Handling Certificate preferred

  • TIPS Certification preferred

  • Flexible and long hours are sometimes required.

  • Ability to move, carry, push, pull and place objects up to 25 pounds without assistance

  • Ability to reach overhead and below the knees

  • Ability to stand, sit, and walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $21

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/  

We’re Here For You: 

At Convene, you’ll receive:

  • Excellent health coverage for you and your family starting day one
  • Medical and insurance navigation support through Eden Health
  • Flexible vacation time plus time off for your birthday
  • A Holiday closure each year to allow all employees to unplug and recharge 
  • 401K plan with company matching
  • Professional development support 
  • A chance to be part of a dynamic, growing team 
  • The opportunity to have a significant impact on your team and the business in the work that you do 
  • A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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