Contentful is a content management developer platform that enables web and mobile developers to manage, integrate, and deliver digital content to any kind of device or service that can connect to an API - be it smart cars, VR, mobile, web, digital signage, or any new platform. We solve the complexities of content management for tens of thousands web and mobile developers, some independent and many working at enterprise customers that include Jack-in-the-box, Petsmart, Specialized, and Urban Outfitters.

We're a fun team of over 100 people from 36 nations with offices in Berlin and San Francisco, backed by top VCs (Benchmark, Trinity, Balderton, Point Nine), growing at an amazing pace, and looking for more amazing individuals to join our team!


    

ABOUT THE ROLE

At Contentful we strive to create the best content management developer platform. We believe that developers will be able to create amazing digital experiences with the right tools in their hands, and we want to provide those tools. As the technical writer at Contentful, you will work collaboratively with developers, quality engineers, support engineers, product managers and designers to ensure users understand what they can accomplish with our platform and how to do it.

RESPONSIBILITIES 

  • As a technical writer, you will create guides and documentation that help developers get started with our platform, as well as best practices that show how to solve specific tasks with our APIs
  • You will work on a high conceptual level as well as with low technical details and you will constantly endeavour to find better ways to express how our system works
  • Understanding the problems of our users will be the key. You will collaborate with Technical Customer Support, Developer Evangelists & the User experience team to identify any areas that require explanation

REQUIREMENTS

  • You have a passion for getting to the bottom of technical concepts and share your insights with others
  • You have experience with programming and understand what a developer needs to be fully effective
  • You have the ability to identify developer needs, use cases and metrics that focus on their priorities
  • You are able to contextually identify the best level of detail that is needed, depending on who you are talking to
  • You’re familiar with the concept of APIs and have a good understanding of how they can be used and consumed
  • You know how the web works from a technical point of view and are familiar with concepts like caching and CDN
  • You have worked with technical writing, information architecture or information design
  • You can communicate complex information clearly and concisely
  • You understand the importance of an efficient information architecture and can analyse both existing and potential content
  • You’re always finding ways to make content work better, faster and smarter

BENEFITS

  • Work for a company who sees its technical documentation as a strategy for success
  • Work embedded in cross-functional teams with developers, designers and product managers
  • Position your work in front of a growing global community of developers
  • Join a real tech company that counts among its investor and advisors people like Adam Wiggins (Heroku) and Francesco Cesarini (Erlang Solutions)
  • Shape the future: help us establish, scale, and improve our team's processes
  • Work for a cutting-edge technology company as we help drive the evolution of digital experiences to become ever-more ubiquitous and interactive
  • We offer education budgets complete with extra days off to be spent on your self-development
  • Pick any tools you feel comfortable with. From hardware to software, your work environment to your chair, we've literally got your back
  • Enjoy the flexibility of time and place of your work
  • Brush up your language skills! Our team speaks more than 20 languages, and we offer free German classes!
  • We fully support your move to Berlin with a relocation budget. We'll help you settle into your exciting new city

“Variety is the spice of life” — and a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, gender, age, religion or belief, marital status, gender identification, sexual orientation, or disability. We look forward to your application!

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