About the opportunity

Contentful is growing! We are in the search for an Associate IT Specialist who will provide on-site technical support to our Berlin office and global employees alike. While a few folks have PCs, we are predominantly an Apple environment. This role will provide assistance with various Apple products - installing, repairing, and providing preventative maintenance of workstations and related software/hardware. In addition, this position is expected to provide a high level of customer service while being able to resolve issues in a timely manner.

What to expect?

  • Full time - In person presence for our Berlin office is required
  • 2nd and 3rd level support for IT related topics i.e. user hardware support, password resets, access requests
  • Support for different IT systems like video conferencing (Zoom), printers (Konica Minolta), Networking equipment (Meraki)
  • Solving ticket requests as well as taking escalations/partnering with teams to solve complex issues (Jira ServiceDesk)
  • AV Support for events utilizing audio/video equipment (Crestron, Zoom)
  • Hardware preparation, inventory management, and maintenance (Apple, Lenovo, Logitech)  
  • Employee onboarding and offboarding (bi-weekly employee onboarding sessions, account creation, account closing, laptop shipping)
  • Training non-technical customers on tools such as Atlassian, GSuite, Zoom, Slack, Okta, 1Password

What you need to be successful?

  • 1-3 years experience in IT technical support
  • Apple product experience, Microsoft Windows too. Linux is a plus.
  • Basic understanding of wired and wireless networks
  • Know your way around AV technology; Projectors, screens and cabling
  • SaaS experience
  • VoIP experience
  • Creative and motivated to find solutions for future requirements
  • Attention to detail with a problem-solving approach
  • Demonstrate excellent writing skills

What's in it for you?

  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
  • Time off to care for and focus on your growing family 
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Onsite #LI-KT1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at security-esk@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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