Constrafor is a SaaS and fintech platform purpose-built for construction. We are setting new standards of productivity and cost-efficiency for the way General Contractors and Subcontractors manage procurement & financial transactions. With over $18 million of VC financing, we are forging the path for construction innovation. Join us on our mission to advance the largest industry in the world.
We are looking for a proactive and results-oriented Account Coordinator to join our team. The ideal person will be responsible for cultivating strong relationships with our existing subcontractor clients while helping expand the participation of our Early Pay Program. You will collaborate closely with sales, credit, and finance teams to streamline workflows, implement best practices, and maximize customer growth. The Account Coordinator will play a crucial role in supporting our account management team and ensuring the smooth operation of our customers.
📝 Key Responsibilities:
- Serve as the primary point of contact for existing clients utilizing Constrafor's Early Pay Program.
- Prepare and process client requests accurately and efficiently.
- Cultivate strong, long-lasting relationships with SMB subcontractors.
- Assist in resolving any issues or concerns raised by clients in a prompt and professional manner.
- Educate clients on the benefits and features of the Early Pay Program, addressing any questions or concerns they may have.
- Collaborate with internal teams to ensure seamless ongoing support for our clients.
- Monitor client satisfaction and identify opportunities for expanding the usage of our EPP product.
- Stay informed about industry trends, regulatory changes, and competitive offerings to effectively position Constrafor's Early Pay Program in the market.
📈 Qualifications:
- 1+ years of experience in B2B sales or customer service, preferably within the financial services industry.
- Ability to manage a portfolio of 20-30 clients at any given time.
- Excellent communication and relationship-building skills.
- Strong organizational skills.
- Results-oriented mindset with a bias towards action
- Ability to analyze client needs and tailor solutions to meet their specific requirements.
- Self-motivated with a drive to exceed targets and deliver exceptional customer service.
- Understanding of financial concepts such as cash flow management or receivable financing is a plus.
💼 What We Offer:
- Compensation Range: $60,000-75,000
- Equity ownership within Constrafor.
- Medical, dental & vision insurance coverage offered for you and your dependents.
- Generous PTO Plan.
- A collaborative and innovative work culture that values your input.
- Opportunity to make a significant impact in a growing tech company.
- Hybrid Schedule out of our beautiful Hudson Yards office.
Constrafor is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
