At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Director, Product Design defines the vision for leading and growing a design team to deliver impactful outcomes through superior experiences for our customers. They provide direction and guidance for their team’s overall growth and output as well as partner with cross-functional leaders to drive strategy. They build a strong design practice and influence product and business strategy while driving quality of the experience.

What you’ll do:

Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision
Drive high quality, user-centric experiences
Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
Develop highly innovative solutions and recommend to senior leadership for prioritization
Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies.
Presents team best practices, case studies and success stories both internally and externally

Who you are:

Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
10 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
5+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams
Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams
Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams
Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users
Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including executive leadership
Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
Demonstrated ability in best practices, key findings, and evidence-based rationalization of design decisions
Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions

Preferred Qualifications

Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$172,400—$215,500 USD

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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