ConsenSys is a blockchain software technology company focused on building infrastructure, tools, and products for Institutions, Enterprises, and developers. Our mission is to drive adoption of the decentralized world wide web (Web3) and the Ethereum ecosystem, the only current candidate to be the automatic, objective trust foundation and base settlement layer for the planet. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us.
About Customer Success at ConsenSys
The Customer Success team provides dedicated, tailor-made support solutions to emerging ConsenSys ventures. Being a newly formed function within ConsenSys, the Associate Technical Support Engineer will have ample latitude in shaping and executing a shared customer success vision.
About the role
We are seeking an experienced support engineer capable of independent problem solving capabilities. A support engineer who is eager to become an expert on Consensys blockchain technologies. The candidate will work closely with Customer Success Leaders, internal and external Engineering teams for the products he/she will be engaged. Your work will ensure the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best in class support to our customers.
Responsibilities will include
- Hands-on technical support activities
- Act as an escalation point for customer complaints for the products she/he is engaged with
- As part of a global support team, working on establishing operational protocols and standards
- 3+ years of experience in technical customer support role
- Excellent communication skills in English
- Experience with or knowledge of Linux operating systems and shell scripting
- Experience with web applications and troubleshooting JSON and Rest APIs
- Experience with Docker and and microservice architecture
- Understanding of Ethereum, Ethereum development, and the blockchain ecosystem
- Understanding of cloud computing
Nice to have
- Proficiency in any other other language (such as Portuguese, Spanish, Mandarin Chinese)
Perks of being part of a unique organization like ConsenSys:
- The forefront of a revolution. At ConsenSys we fundamentally believe that the next generation of technologies presents the opportunity to create a more just and equitable society.
- A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
- Continuous learning. You’ll be constantly exposed to new languages, frameworks, and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.