ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
Our Software Training Consultants are responsible for leading the design and delivery of online and in-person educational content for the organization’s products. You will work in partnership with cross-functional teams to ensure necessary educational information and materials are available and up to date for all products, in an effort to improve delivery to our Partners.
You will be expected to travel at least 5-6x/ year.
If you are someone who enjoys creating presentations, teaching others, and challenging yourself to learn every single day then we encourage you to apply so our team can review your experience.
Experience with ConnectWise PSA is required.
What You'll Do:
• Provides support to the Technical Training teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Handles the releases and features of platforms that are used to update appropriate educational assets and documentation
• Prepares and delivers content in office and at partner-facing events
• Creates and presents informative, interactive webinars for internal and external resources
• Assists in documentation content creation when necessary
• Collaborates with the education team to create asynchronous assets (eLearning materials, how-to videos, blueprints, etc.) to facilitate partner learning
• Resolves or coordinates the resolution of complex problems in a flexible and logical manner
• Synthesizes information from partners and colleagues effectively to make timely decisions and recommendations
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Strong presentation skills
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills, with ability to synthesize information for technical and nontechnical audiences
• Ability to work constructively and independently in a fast paced, multi-tasking environment
• Ability to interact positively and openly with peers, leadership, and external business contacts
Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
