ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Workday Administrator is responsible for supporting the implementation, maintenance, and overall administration of our HRIS platform in areas such as HCM, payroll, talent, attendance, benefits, compensation, and people analytics. This role works in partnership with cross-functional teams to ensure our HRIS platform provides a smooth end-to-end experience for all colleagues.

Essential Duties and Responsibilities:

Provides support to cross-functional teams, with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Information Technology team through the explanation of facts, policies, and practices
Builds and monitors Workday generated alerts and reports
Creates custom dashboards with actionable insights based on management level
Administers and manages all role-based permission assignments and automated permissions
Develops and administers workflows to help support business processes
Assists with monitoring connections to existing systems integrated with Workday
Uses Workday PRISM to unify cross-platform data
Maintains system configuration, data audits, and releases of new functionality for Workday
Responds to situations that arise and resolves technical system issues, while also making recommendations for improvements
Maintains system setup and design, including business processes and reporting, inbound and outbound data interfaces/integrations, and dashboards
Configures and maintains security profiles for employees across all companies/locations
Ensures compliance and gathers necessary security policies documenting proper internal security controls
Partners with cross-functional teams on the adoption of Workday major releases, identifying the impact and enhancement opportunities associated with a new release and communicating appropriately as needed
Reviews and recommends optimization efforts based on system usage
Provides technical guidance and training to colleagues in varying departments and levels
Leads and participates in system integration testing including overseeing and/or developing test scenarios and analyzing the effectiveness and functionality of new configurations to ensure all requirements are met
Develops functional configuration for new modules and/or updates and enhancements to the existing modules
Leverages Workday Community and experiential knowledge to resolve complex, escalated issues

Knowledge, Skills, and/or Abilities Required:

Ability to work independently on projects and processes with general supervision
Practical knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business requirement
Strong analytical and problem-solving skills with a strong focus on attention to detail
Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
Ability to manage competing priorities and multi-task while producing high quality work
Ability to operate, collaborate, and partner with colleagues across the organization, regardless of level
Ability to work effectively with global teams while addressing the challenges of remote communication

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree in related field or equivalent business experience
3+ years of relevant experience
Experience administering multiple Workday modules
Preferred: Workday Pro certification

Working Conditions:

Onsite/Hybrid/Remote depending on location
0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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