ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success
ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.
General Summary:
Our Senior Public Relations Manager will be a core part of the corporate communications team at ConnectWise, tasked with identifying, curating, and executing on key external communications from across the company. Reporting to the Corporate Communications Lead, this person will directly manage our PR agency, foster relationships with industry media, develop our company spokespeople, and regularly develop press releases and other content to help us achieve our global storytelling goals. The ideal candidate is able to work cross-functionally and cross-culturally to understand and improve processes that touch multiple departments, while building strong relationships across the organization.
The Senior Communications Manager is responsible for unifying communications across the organization, infusing creativity and empathy to drive meaningful communications. This role works in partnership with cross-functional teams to ensure timely and efficient delivery of communication strategies and messaging to various stakeholders, driving the organization’s reputation and industry position.
Essential Duties and Responsibilities:
- Provides support to cross-functional teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach, review, and/or delegate work to other team members
- Develops outreach plans for select products and education initiatives and product launches
- Drafts a wide range of content, including email copy, forum and blog posts, presentation materials, and in-product experience content
- Supports incident management processes for various product lines, ensuring clear communication that informs and protects the company’s reputation
- Builds and maintains solid partnerships with internal and external partners to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals
- Executes components of corporate communications strategy to drive the organization toward a unified and effective approach
- Ensures external communications are aligned with corporate style guidelines, company branding, and messaging
- Reviews and implements new programs and partner communication techniques
- Drives reporting and measurement of initiatives to regularly assess function results and improvements
- Identifies area of improvement and creates resolutions to achieve the development of the department
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage large projects and processes independently with limited supervision
- Recognized subject matter expert of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and/or partner requirements
- Exceptional written and verbal communication skills across multiple formats and channels
- Knowledge of various social and forum style communications channels
- Superior attention to detail and project management skills while working cross-functionally with multiple stakeholders simultaneously
- Ability to collaborative globally in a fast-paced, deadline driven environment
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 6+ years of relevant experience
- Preferred: Experience in Marketing, Public Relations, or Advertising agencies
- Preferred: Experience in Business-to-Business SaaS, cybersecurity, or various IT industries
Working Conditions:
- Onsite/Hybrid/Remote depending on location
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
