The Sr. Lead, Information Technology Business Partner “ITBP” will support the Director, ITBP in the Strategic Business Relationship Management in their functional/regional area.         


Other duties may be assigned.

Architecture and Strategy

  • Leads with investigations, proposes and evaluates solutions.
  • Leads in supporting business architecture (business models and process architectures).
  • Provides analytical and conceptual direction throughout the change life-cycle, ensuring alignment and integrity of deliverables with the program and strategic objectives.
  • Leads the development of business architecture standards and documentation.
  • Provides recommendations to preserve the integrity of business processes across various changes to ensure the delivery of holistic integrated solutions.
  • Participates in the identification of design and technical architectures to support business architecture and the businesses strategic intent.

Business Relationship Management

  • Supports Director, ITBP in their functional/regional area.
  • Builds and maintains strong relationships with Business Process Owners (BPO) and super users.
  • Conducts ‘Coaches’ meetings to approve and prioritize enhancement changes.
  • Manages the demand queue set partner expectation on deliverables.
  • Manages stakeholder perceptions and expectations with all IT services.
  • Leads the development of metrics used to track value delivery.
  • Leads gathering high level business requirements and defines scope during initial discovery
  • Leads the development of business cases requiring IT-based solutions.
  • Interfaces with vendors to understand whether their products will meet business and technical requirements.
  • Maintains knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technology and business functions.
  • Maintains up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies within the framework of the Global Operating Model.
  • Provides input to the Business Process Owner to facilitate with prioritizing and shaping the portfolio of enhancements and projects.
  • Manages the demand management process and portfolio for the function/region with strong global alignment.
  • Identifies and mitigates potential problems and conflicts with IT delivery.

Business Analysis

  • Drives the documentation of the “to be” business processes and identification of significant changes from current processes.
  • Drives the documentation of the technical and data requirements.
  • Supports the design team in areas that require an understanding of business processes and participates in design reviews.
  • Obtains key inputs from enterprise architecture teams and identifies solution inter-dependencies.
  • Engages with knowledge workers to incorporate usability and user interface needs.
  • Assesses business process and system inefficiencies.
  • Develops and executes test plans, performs quality assurance.
  • Supports system conversions, upgrades, enhancements


Include but are not limited to the following:

  • Bachelor’s Degree in Business, Computer Science or Engineering.
  • 6-8 years’ of IT experience, including business analysis and quality assurance.
  • Basic understanding of information technology and business concepts.
  • Broad IT domain experience.
  • Strong communication, presentation, leadership skills, Process (BPMN) modelling skills.
  • Familiarity with general business functions.
  • Problem solving and communications skills.

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