MyFitnessPal, creators of one of the most popular mobile apps in the world, is looking for an experienced, customer-focused, and action-oriented Customer Care Specialist to join our growing Customer Happiness/Tech Support team. With responsibility for delivering polite, accurate, and timely responses to all member concerns, you will work with your own and other teams to ensure each of our members has an exceptional experience using MyFitnessPal.

You will:
• Address tech support and other customer concerns escalated via email
• Own addressing all customer concerns through our tech support forum
• Collect and communicate user requests to help shape the future of MyFitnessPal
• Assist Tier I Customer Care Specialists in solving basic technical problems
• Coordinate communicating information on current issues to the Tier 1 Customer Care team •Investigate escalated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues
• Log tickets and escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
• Provide feedback to peers and supervisors to promote a positive work culture
• Collaborate with your team to ensure team goals are met daily

You have:
• 3+ years in customer service
• 1+ years in tech support
• The ability to type 60+ words per minute
• Excellent writing skills
• General Computer/Tablet/Smart Phone Knowledge
• A comprehension and ability to execute troubleshooting theory
• A flexible schedule including weekend and evening availability
• The ability to learn on the fly and adapt to change
• A team-oriented, peer-positive attitude
• High Emotional IQ & high levels of professional integrity
• Dedication to customer satisfaction
• The ability to work in our San Francisco office at least one day per week 

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