Product Operations Analyst (alt: Product Data Analyst)
New York, NY
At Conductor, we’re passionate about empowering leading brands to get found online and help their customers. The world’s top marketing teams use our software to drive their Organic Marketing strategies, from customer intelligence to creating content and optimizing their digital presence, to measuring impact. We’re headquartered in New York City and have been named Crain’s “Best Place to Work” for 9 years running and Forrester Wave's Leader in SEO Platforms. Join us!
We are looking for a Product Operations Analyst to join our Product team and help drive our product-led organization to success. We're seeking someone who is both analytical and creative with how they use data to recommend improvements to the product research and development process. Your mission will be to enable our cross-functional team of product managers, designers, and engineers to operate as effectively as possible and use data to guide decision making and strategy.
Conduct analysis across a variety of data sources, including but not limited to: product usage, NPS, customer feedback, feature requests, and support tickets, to understand the performance of existing solutions and identify improvement opportunities
Define metrics to evaluate business performance, products, and experiments - and build reports and dashboards to monitor and understand them
Partner closely with R&D teams to deepen their understanding of the products, identify impactful opportunities, and measure successful outcomes to drive customer engagement, adoption, retention, and expansion
Communicate and present data analysis, visualizations, insights, and data-driven recommendations to key stakeholders
Define product KPIs, product adoption, and usage metrics, and answer complex questions around customer health and success metrics
Generate data insights to influence product feature roadmap and strategy based on the potential ROI
Work with Product Managers, UX, and Engineering teams to develop measurement frameworks and help instrument product analytics data, early on in the product development process
Advocate for using data to improve the quality of all of our decision making.
3+ years of professional experience in operations, product, data, and/or analytics
Excellent communication, organizational, and analytical skills
Skilled in manipulating large datasets and interpreting results
A keen interest in technology and new technology trends
A self-starting, entrepreneurial mindset and the ability to bring out this quality in others
Passionate about driving value using data and technology
Understanding of statistical concepts
Demonstrated ability in learning new reporting or BI tools