Conductor is an SEO and content technology company with a mission to help companies help their customers. Marketers use Conductor’s software and services to acquire customers by creating and optimizing content so that it gets found online. Conductor also offers a suite of services and support, including site audits, site migrations, content strategy, and more. Conductor was named a Leader in the Forrester Wave for SEO platforms and is rated #1 on TrustRadius and G2Crowd by enterprise marketers. Their forward-thinking customers include global and emerging enterprise brands like Citibank, Salesforce, Visa, ClassPass, and Casper. For more information, visit conductor.com.

As an SEO Success Manager, you’ll be a part of the fastest growing organization within Conductor, assisting our customers with leveraging our technology to help improve their organic visibility and strategic initiatives. In this role, you will be a trusted advisor, while driving adoption of Conductor Searchlight, our SEO platform. An entrepreneurial spirit is welcome, as the Customer Success division is evolving, providing unlimited potential for professional growth.

A day in the life…

  • Responsible for using the Searchlight platform to create reporting dashboards and SEO deliverables to help drive growth and value for Conductor customers
  • Organize and conduct on-boarding and training calls to understand the customer’s goals, define success metrics, and empower customers to be self-sufficient in Conductor Searchlight
  • Proactively monitor, report, and evangelize customer usage of Conductor Searchlight
  • Work closely and partner with a variety of internal and external teams, including digital product, marketing, project management, UX/UI, and content groups
  • Build relationships with and educate individuals and organizations on the value of organic and content marketing to turn strategies into actions
  • Proactively investigate potential opportunities to increase customer’s organic traffic & revenue
  • Work on a team of talented organic marketers that have a passion for data and the ever-evolving industry
  • An opportunity to work on large scale websites with some of the world’s most well-known brands

We’re excited about you if you have…

  • Process-oriented mentality
    • Does not view client issues as one-off issues, rather, views issues in the context of broader situation and designs a process
  • Excellent communicator
    • Confident, articulate, assertive
    • Able to conduct a meeting with multiple stakeholders
  • Hunger for problem-solving   
    • Curious about clients’ business needs
    • Resourceful
  • Ambitious Attitude
    • Excited by challenges
    • Passionate about making our customers successful
    • Has a desire to truly make an impact in the role

It’d be great if you have experience in, but not required… 

  • Managed a book of business and driven success with your clients
  • 1-2 years SEO experience, either at an agency or in-house
  • Trained customers on how to use technology/software
  • Knowledge of organic search and how SEO activities influence search engine ranking algorithms
  • Demonstrated ability to gather information, prioritize initiatives, and achieve results on time 
  • Experience with Google Analytics, Google Search Console, DeepCrawl, Screaming Frog, and other technologies that inform organic search strategies

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