Engagement Specialist 
Concert Health is a national organization providing behavioral health services to primary care practices. We are looking for a talented Engagement Specialist to engage with patients who may need behavioral healthcare services. 
 
Your responsibilities:
  • Contact individuals referred by primary care providers or who have been identified as needing behavioral health services
  • Educate patients about potential treatment options, address concerns, and assist them in taking the next steps towards seeking care
  • Clearly document your outreach and conversations to assist the rest of the Concert Team (behavioral care managers, PCPs, and psychiatrists) who will speak with the patient next
You: 
  • Are engaging and personable; you can quickly build rapport with patients over the phone, even if they are initially resistant to speaking with you
  • Write and speak clearly and concisely
  • Are passionate about helping people get treatment for mental health needs
  • Are highly organized, great at making lists and tracking progress
  • Won't easily get discouraged on a tough day when patients don't pick up the phone or won't speak with you
  • Have experience using a computer to do your job, and are not intimidated by using new technology 
Requirements:
  • Computer literacy
  • BA or MA in a behavioral health-related field
  • Available to work full or part time (min 20 hours/week), with a flexible schedule.
  • Previous experience working in direct outreach (ideally in healthcare)

 

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