Reporting into the Chief Financial Officer, the IT Director will provide day-to-day technology support for the Concentric office. This will include, but may not be limited to all staff in New York office, other visiting clients and executives, as well as remote support to the CEO and other domestic U.S. staff. Concentric is a growing organization. Managing one technical specialist and working closely with our parent company IT professionals, the IT Director will identify, recommend, develop, implement and support cost-effective technology solutions for the organization.


Responsibilities will include:

  • Serve as a trusted technical advisor to support all staff and guests in New York office as well as remote support to domestic U.S. staff and staff traveling abroad.
  • Provide primary support for the Chief Executive’s IT setup in New York and at remote locations, including mobile phones, conferencing equipment, networking equipment, VoIP phones, and computers.
  • Work with several department heads to align technology requirements with agency goals.
  • Design and implement short-and long-term strategic plans with clear and attainable milestones and deadlines.
  • Analyze existing operations to develop IT strategies and improve the network infrastructure and IT systems.
  • Oversee the management of all network hardware and equipment, including servers, workstations, routers, switches, UPSs and operating systems and software.
  • Oversee system backups and recovery, and manage the maintenance of end user accounts, permissions and access rights.
  • Responsible for growth & development of IT Administrator.
  • Work with team to monitor and test network performance and provide network performance statistics and reports.
  • Determine and adhere to annual budget.
  • Serve as a project manager for all IT related projects.
  • Negotiate new and existing vendor contracts.


Skills and Experience:

  • A post high school degree/diploma with industry specific certifications or course completions.
  • 7 – 10 years in IT infrastructure planning and development experience required.
  • Proficiency with Google, Windows, MS Office, Mac OS, Adobe and other popular software programs.
  • Knowledge and experience with Network, workstation and mobile hardware, software, protocols and standards.
  • Dealing with project management principles and organizational goals and objectives on a large scale.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Setting priorities for self and team and delivering promised results within expected timelines in a fast-paced and changing environment.
  • Ability to work independently, and to be proactive and committed to projects and “getting the job done”.
  • Documenting and following policies and procedures with a keen attention to detail and organization.
  • Strong written/oral communication and interpersonal skills with strong customer service orientation.
  • A desire to be challenged and resolve issues using self-motivation, analytical and problem solving abilities.
  • Understanding of network business solutions and how to implement company-wide.


Technologies and Systems:

  • Active Directory
  • Proficient with Windows Server 2012 (DNS servers, identity management)
  • Google G Suite management
  • Mobile devices: BlackBerrys, iPads, iPhones, IOS and Android devices
  • Enterprise VOIP phone systems (NEC, Avaya, Cisco)
  • Online backup
  • Antivirus
  • Dell PowerEdge server management
  • Enterprise class storage solutions (SAN, NAS)
  • Microsoft Office 365 management
  • Adobe Creative Cloud management
  • VMWare Vsphere 6.0
  • Integrating Mac endpoints into a Windows Server environment
  • Cisco Meraki network hardware (security appliance, network switches, wireless access points)
  • Extensive experience supporting primarily Mac environments (JAMF, Munki, Deploy Studio)
  • Conference Room A/V hardware (Crestron, Barco Clickshare, Telepresense systems)
  • Extensis Universal Type Server/Client font management
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