The Account Supervisor is increasingly involved in the strategic direction of single brand, while mentoring and encouraging junior staff. Consistently performs well and is considered the backbone of the team. People both inside and outside the agency look to them to get the job done.

Client Management and Interaction

  • Day-to-day leader of brand; proactively recommends and develops communication solutions where appropriate and maintains a proficiency in the pull through of client directed strategies
  • Builds and maintains positive client relationships with a focus on achieving client’s marketing goals
  • When possible, guides, advises, and assists account team in the development and presentation of new business proposals; integrates and promotes all Concentric offerings for client recommendations when appropriate
  • Maintains understanding of client needs and effectively communicates that to the creative and other appropriate departments
  • Main client contact is PM

Business Development/Sales

  • Develops and maintains contact with client to ensure that agency is aware of business opportunities and/or significant changes in client’s business structure
  • Actively develops presentations to sell recommendations to clients. Concentrates on organic growth of the business
  • Skilled in brand map development
  • Contributor to creative brief.
  • Skilled leader of tactical brainstorming
  • Knowledge/Therapeutic expertise
  • Actively pursues career development seminars on speaking and writing courses
  • Maintains a complete working knowledge of the assigned disease segment, products, and target audiences
  • Understands the integration within the entire marketing mix and the corresponding Concentric offerings

Financial Responsibility

  • Provides accurate and timely product forecasts, manages quarterly reconciliations and billing; builds SOW with Supervisor; lead financial contact for client inquiries
  • Written and oral communication should be exemplary
  • Takes the leadership role in the development of the agency’s recommendations, POVs, and strategic documents to the client
  • Presentation skills are developing

Management

  • Supervises and plays an active role in the planning and execution of all activities
  • Writes and conducts appraisals and reviews for direct reports and focuses on goal setting
  • Ensures that the team knows and follows established agency account procedures including client contact reports, status reports, and submission process policies
  • Teaches junior staff the appropriate protocols for business writing

Leadership

  • Begins to exert a positive influence on the team; sets the right tone
  • Motivates the team to ensure a high level of performance on behalf of the client
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