The Group Account Supervisor wears multiple hats…manager, liaison, thinker and problem-solver. This person demonstrates the management skills needed to execute complex assignments composed of multiple components and appropriately uses internal and external resources to solve problems and manage workload. He or she successfully manages client and vendor relationships and stays current with industry trends. Responsibility for financial issues (shortfalls and overages) and takes preemptive action to keep within budget. 


As with all Concentric employees, the Group Account Supervisor must have a positive nature and be eager to learn and collaborate. They should be empathetic and respectful of others regardless of title. They should possess maturity and accountability. Last but not least, they should have a presence that distinguishes them from others.



  • Serves as the team backbone
  • Maintains a level-head and stays focused on problem-solving even under stressful conditions
  • Known for smart work style, execution, and sacrifice
  • Instills confidence in their team to never settle for less
  • Provides “morale boost” to teams being pushed hard

Client engagement

  • Serves as the source of direction when compelling events occur that directly impact business; proactively alerts and discusses the agency’s POV on the situation
  • In partnership with CHI, takes the leadership role in the development and presentation of the agency’s recommendations, POVs, and strategic initiatives
  • Has the ability to reassure the client that their needs are being communicated to key agency leaders
  • Works collaboratively with agency partners such as PR and medical education


  • Maintains the responsibility of addressing any client hesitancy, concern, or issue and brings satisfactory resolve which is agreeable to both Concentric and the brand
  • Exemplifies all the basics of public speaking, is able to exude their expertise in their category and skill sets with the absence of pontification
  • Able to read their audience and adjust their conversation/ presentation to the appropriate need

Brand, category and customer knowledge

  • Maintains a deep understanding of the category, science, competitive strategies, issues and opportunities
  • Able to discuss industry/category occurrences with senior staff as it relates to other business within the company

Project development

  • Skilled leader of tactical brainstorming
  • Masters creative brief development; often the final reviewer of draft developed by others
  • Oversees work streams for strategic and executional consistency
  • Drives the execution of a scope of work; knows when to start projects and push the tactical plan forward

Business development

  • Possesses the ability to identify, validate, pitch, and close new business within an existing account
  • Able to serve the role of one of the team leads in a larger pitch for another brand within an existing client’s portfolio
  • Able to provide direction when approached by junior staff regarding potential new opportunities

Financial responsibilities

  • Ensures that immediate supervisor is equipped with the most accurate and current financial information on his/her brands
  • Develop SOWs with revenue in mind and contributes to staffing recommendations based on SOW
  • Approves financial tracking documents and leads reconciliation meetings internally and client
  • Works closely with Finance department to manage actuals within scopes/estimates


  • Provides positive feedback as well as constructive feedback to all reports
  • Responsible for interviewing and provides input on hiring decisions
  • Develops and helps to manage career growth plans for junior account members


Background/technical skills:

  • Bachelor’s degree
  • 5+ years in account services in healthcare communications/advertising agency
  • Microsoft Office (Word, Excel)
  • Must be willing to work on-site, in our offices at 330 Hudson Street

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