Core competencies:
The Account Supervisor manages projects fluidly and continues to strengthen their financial, managerial and presentation skills. Responsible for direct client contact with little supervision. Participates in strategic discussions, attends market research, authors research daily summaries and develops Agency POVs. Has a strong understanding of agency capabilities and is able to comfortably sell in new work to clients. Consistently performs well and is considered the backbone of the team. People both inside and outside the agency look to the AS to get the job done.

Core attributes:
As with all Concentric employees, the AS must have a positive nature and be eager to learn and collaborate. They should be flexible and comfortable with healthy debate. They should be empathetic and respectful of others regardless of title. They should possess maturity and accountability. Last but not least, they should have a presence that distinguishes them from

Functional expectations:

  • Leadership
    • Seen as day-to-day internal leader of brand
  • Client engagement
    • Develops and maintains contact with clients to ensure that agency is aware of business opportunities and/or significant changes in client’s business structure/needs
    • Maintains understanding of client needs and effectively communicates that to the creative and other appropriate departments
    • Builds and maintains positive client relationships with a focus on achieving client’s marketing goals
    • Takes the lead role in identifying and communicating Agency recommendations and POVs to the client
  • Communications
    • Possesses exemplary written and oral communications
    • Proactively recommends and develops communication solutions where appropriate
  • Brand, category and customer knowledge
    • Maintains a complete working knowledge of the assigned disease segment, products, and target audiences
    • Maintains a proficiency in the pull-through of client strategies
  • Project development
    • No longer manages single projects, but manages groups of inter-related projects and work streams
    • Plays an active role with Project Manager in the planning and execution of all activities
    • Partners closely with creative and project management partners to take responsibility for day-to-day workflow
    • In partnership with CHI, develops creative briefs and strategic plans
    • Acts as a key contributor and coordinator of tactical brainstorming
  • Business development
    • When possible, guides, advises, and assists in the development and presentation of new business proposals
    • Actively promotes integrated Agency offerings to clients
  • Financial responsibility
    • Provides accurate and timely product forecasts, manages quarterly reconciliations and billing
    • Builds SOW in partnership with Project Manager
    • Proactively provides staffing suggestions to Supervisor
    • Acts as lead financial contact for client inquiries
  • Management
    • Teaches junior staff the appropriate protocols for business writing
    • Ensures that the team knows and follows established agency account procedures including client contact reports, status reports, and submission process policies; reviews first drafts of these documents developed by junior staff
    • Responsible for first-level interviewing of new TSMs and/ or AEs
    • Writes and conducts appraisals and reviews for direct reports and focuses on goal setting
  • Training
    • Actively pursues career development seminars on speaking, writing, and management courses

Background/technical skills:

  • Bachelor’s degree
  • 5+ years in account services in healthcare communications/advertising agency
  • Microsoft Office (Word, Excel)
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