Core attributes:
As with all Concentric employees, the Account Executive must have a positive nature and be eager to learn and collaborate. They should be flexible and comfortable with healthy debate. They should be empathetic and respectful of others regardless of title. They should possess maturity and accountability. Last but not least, they should have a presence that distinguishes them from others.

Functional expectations:

  • Client engagement
    • Participates in face-to- face client meetings, engages with clients independently on small tactical initiatives (such as derivative materials such as flashcards, emails, etc.) but operates in more of a support capacity to the day-to-day account lead
  • Communications
    • Exhibits a competency in written communication (proper client correspondence, SOW descriptions, contact reports)
    • Responsible for developing clear, concise contact reports that capture key discussions between the client and Agency
    • Takes responsibility for the consistent monitoring of projects and reports their progress to the client
  • Brand, category and customer knowledge
    • Has a basic understanding of the client’s product data, strategies, customers and
      competitive set
  • Project development
    • Accepts and prioritizes delegated assignments from senior account staff
    • Develops project briefs and is exposed to the creative brief process
    • Assumes an ownership role of individual projects and work flow
    • Provides detailed project assumptions to the Project Manager to facilitate the development of project estimates
    • In partnership with the Project Manager, tracks projects to coordinate efficient flow through
      the agency
    • Rigorously reviews projects for accuracy prior to client submission
    • Proactively addresses internal and external needs that might put timelines in jeopardy
    • Serves as the team’s go-to person for questions related to projects in the absence of the supervisor
  • Business development
    • Supports the new business team in the development of materials and logistical planning
  • Financial responsibility
    • Partners with Project Manager to develop SOW documentation for all projects and circulates to client for appropriate approvals
    • Supports supervisor in tracking budget regularly
  • Management
    • May manage TSM, depending on team structure

Background/technical skills:

  • Bachelor’s degree
  • At least two years working in account services in healthcare communications/advertising agency
  • Microsoft Office (Word, Excel)
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