Compeat Technical Support Consultants play a critical role in providing Compeat customers with quality technical support. As part of the Technical Support team, the Technical Support Consultant will provide support both during installation of Compeat software and throughout the customer experience. As much as this position leans towards the technical side, it is critical you are someone who understands and subscribes to customer service principles.

Day-to-Day Responsibilities:

You are the fixer, our customer’s life-line when things aren’t going right. Your job is to provide prompt technical support to clients via email, phone, and internal ticketing systems; assist with installation, configuration, and maintenance of Compeat software on customer workstations.

This role also includes, but is not limited to:

  • Implementation point-of-sale (POS) interfaces for new customers
    • Installation of POS polling software on customer hardware where applicable
    • Configuring polling connections in Compeat Advantage
    • Troubleshooting polling integration scripts with product development team
  • Contributing to internal knowledge base, ensuring systems and processes are well-documented

Must-Have Qualifications:

  • 1-2 years’ experience as a help desk technician or other customer support role
  • Proficiency with Windows operating systems (7, 10) and applications; experience with Windows Server (2008, 2012, 2016) and associated roles and features are highly desired
  • Familiar with remote access software
  • IT and technical background
  • Familiar with standard data exchange formats and processes (API, EDI, SQL, FTP)
  • Ability to diagnose, troubleshoot, and resolve technical issues
  • Ability to work under minimal supervision, proactively prioritizing and addressing issues to maintain SLAs
  • Intermediate to advanced Excel skills
  • Strong written and verbal communication skills
  • Strong customer service and problem-solving skills

 

Nice to Have Qualifications:

  • Restaurant management experience (we are Restaurant Peeps and Technology Geeks, after all); familiarity with at least one major POS system (Aloha, Micros, Positouch, etc.) is strongly preferred
  • Familiar with internal ticketing systems – Salesforce and/or Jira experience a plus
  • Familiar with Firewalls
  • Understanding of Basic Accounting and Finance terms

 

Additional Skills:

  • Experience working successfully within a team environment - a team player with a willingness to help others
  • Excellent time management
  • Highly organized
  • Self-motivated and highly professional demeanor

 

 

 

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education