Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.
About This Role
We are seeking an experienced Executive Director to join us. The Executive Director is responsible for the overall success of the site. They will provide clinical, quality, and operational oversight and leadership to all partial hospital and intensive outpatient programs, services, and staff at the facility. The Executive Director will be responsible for ensuring the site meets or exceeds the organizations standards for clinical quality, immediate access to care, a healthy culture embodying our core values, and budgetary expectations. The Executive Director will work collaboratively with other department leaders and/or their designees including, but not limited to, admissions, center of excellence, psychiatry, finance, strategy, nursing, clinical leadership, and human resources to achieve site and organizational goals. The Executive Director will report to the Vice President.
For over a decade, Compass Health Center has been at the forefront of partial hospitalization and intensive outpatient behavioral health services in the Midwest. With over 500 clinicians and more than 50 psychiatrists and psychiatric nurse practitioners, we are redefining the behavioral health industry through our evidence-based treatment, innovative curriculum, and proven outcomes.
We are thrilled to have begun our expansion to the east coast with the launch of our Silver Spring, Maryland facility in 2023. Our local team of over 40 talented clinicians, four psychiatric experts and a highly esteemed clinical excellence leader, is currently delivering life-changing, compassionate care, and poised for transformative growth in the upcoming years significantly enhancing our impact in Maryland, Virginia, DC, and beyond. This location serves as a beacon of hope and innovation in the field of mental healthcare.
Join us on this inspiring journey as we expand our reach and ensure that our innovative programming reaches those who need it most.
What You’ll Do:
- Strategic Leadership: Develop and execute strategic plans for the location and community aligned with the organization’s mission to enhance behavioral health partial and intensive outpatient services, expand access, and ensure the provision of quality care.
- Operational Oversight: Direct daily operations, including staff management, scheduling, budgeting, and resource allocation, ensuring the smooth functioning of the site.
- Continuous Improvement: Create culture of continuous improvement at the site and an environment of innovation. Manage for daily improvement through huddles and help foster a staff of problem solvers with the support of the Sr. Director of Operational Excellence.
- Regulatory Compliance: Ensure compliance with state license requirements, HIPAA guidelines, Joint Commission standards, and other relevant standards to maintain confidentiality and safety for both patients and staff.
- Quality Assurance: With support and assistance from the site’s clinic director and psychiatry leader(s), ensure partial hospital and intensive outpatient programs provide high standards of care evidenced, track patient outcomes and implement quality improvement initiatives
- Financial Management: Manage the site’s budget, meet/exceed census expectations, manage/reduce expenses, identify opportunities to enhance revenue, and optimize resources.
- Patient Experience: Ensure immediate access to partial hospital or intensive outpatient services to all appropriate patients. Foster a supportive environment for patients seeking treatment.
- Outreach: Cultivate partnerships with community organizations, mental health professionals, hospitals/health care systems, and other key stakeholders in collaboration with Marketing.
- Team Leadership: Interview, train, and supervise site staff. Conduct performance evaluations and provide ongoing feedback to support staff and manager/director development.
- Collaboration: Establish positive relationships and collaborate with centralized departments (such as Clinical Operations, Center of Excellence, Intake, Human Resources, etc) ensuring service delivery meets internal standards, and Compass guidelines are implemented effectively. Partner effectively with onsite psychiatry and psychiatry leadership to ensure alignment and support of the aforementioned duties/responsibilities.
- Key Initiatives: Spearhead the implementation and execution of organizational/system wide initiatives at the site (e.g. treatment adherence, optimal dose, etc). Participate in weekly Senior Leadership meeting.
Who You Are:
- Master’s degree in Healthcare Administration, Business Administration, or a related field
- Preferred: Licensed Doctorate Level Psychologist, Masters Level Clinician with clinical license, or a postgraduate degree in a healthcare field
- 7+ years behavioral health/substance use experience
- 5+ years proven management/leadership experience in behavioral health/substance use settings
- Preferred: partial hospital and/or intensive outpatient setting
- Preferred: previous admissions experience
- Preferred: new program development experience
- Excellent leadership, organizational, and communication skills
- Continuous improvement/problem solving/lean transformation
- Team building, change management, staff development
- Knowledge of group dynamics utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other empirically supported treatments.
- Strong knowledge of healthcare regulations, compliance, and accreditation standards
- Knowledge of commercial payor environment and utilization review
- Preferred: established relationships with commercial payors (ie BCBS, UBH/Optum, etc)
- Ability to juggle multiple demands simultaneously in a fast paced and changing environment
We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including, but not limited to, your years of experience, type of experience, location, and education/certifications. Compass reserves the right to update these ranges.
This role may also be eligible for an annual bonus which is dependent upon individual and company performance.
We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!
Who We Are
Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.
A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.
Benefits & Perks
We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.
For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.
What’s Next?
Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!
