Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.
- Drive Results: We think big, work smart, and execute fast to transform the future of commerce
- Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
- Champion Customers: We go the extra mile for our customers to help them unlock their full potential
- Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures
Please note: This is a remote role within the Durham, NC area.
The Opportunity:
We are looking for a new addition to our highly skilled and motivated customer success team dedicated to accelerating and providing continuous value to our customers..
You will work with customers to gain an in-depth understanding of their business and technical requirements in order to assist in maximizing the value they derive from commercetools products.
Within your capacity as a composable commerce implementation expert, you will guide our customers through key technical concepts with a focus on facilitating a successful and timely implementation of the commercetools composable commerce platform.
Your Mission:
- Serve as a trusted advisor responsible for providing ongoing technical guidance and solution design, assisting both new and long-term customers in maintaining and enhancing their e-commerce systems.
- Lead discovery and solution design sessions with diverse technical implementation teams ensuring the development, delivery and launch of top-tier commercetools solutions.
- Facilitate the onboarding process for new customers and partners, providing comprehensive consulting and support to ensure they are equipped to utilize our solutions effectively.
- Act as a subject matter expert for commercetools domains. Create materials, presentations and play books to help internal and external customers integrate commercetools into their e-commerce architecture.
- Stay at the cutting edge of e-commerce, web application, SaaS and latest technology trends and advancements.
- Act as a bridge between business and technical teams on both sides, ensuring clear and effective communication of requirements and feedback.
- Foster strong relationships with customers, partners, and internal teams such as product, support, and training to facilitate collaboration and ensure the timely and successful delivery of projects.
What you need to succeed:
- Extensive experience and in-depth knowledge of e-commerce, omnichannel commerce, retail processes, implementation patterns and integrations with commerce systems including ERP, PIM, WMS and SaaS ISV vendors like Contentful, Algolia, Adyen.
- A minimum of 3 years of proven experience as a solution architect, technical consultant, or similar role in the e-commerce industry.
- Relevant experience in software development for production-ready applications.
- Strong experience with modern development languages such as Node.js, Java, Python
- Relevant experience with version control (Git), CI/CD processes, cloud providers (e.g. AWS, GCP, Azure) environment management, deployment strategies, observability and monitoring.
- Ability to compose and decompose architectural diagrams which outline solution concepts, workflows, and infrastructure
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to diverse stakeholders.
- Experience working cross-functionally with presales, post sales, engineering, operations, and delivery teams
- Demonstrated ability to simultaneously manage multiple projects and priorities.
- Proactive problem-solving skills and a customer-centric mindset.
- Experience with onboarding and training customers or partners is a plus.
Nice to have:
- Ability to write and debug code in common languages (NodeJS and Java are most prevalent).
- Experience with GraphQL, including how it compares to REST APIs.
- Knowledge of OAuth specifications and data flow.
We care about your growth and well-being
💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks
☀️ Workation: Work up to 60 days per year in a country different from your home country
💻 Learning & Development Budget
📚 Academy: Regular training sessions, access to Coursera and Babbel training courses
🙌 Our Benefits: Check them out by office here
⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees
🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment
Come grow with us!
We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
