Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

Drive Results: We think big, work smart, and execute fast to transform the future of commerce
Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
Champion Customers: We go the extra mile for our customers to help them unlock their full potential
Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

Join our dynamic Product team as a UX/UI Designer! You’ll play a crucial role in enhancing the user experience for our business users, contributing to our mission of providing the best omnichannel experience for our customers. As a key member of our team, you will have the autonomy to navigate the full spectrum of the discovery, design, and delivery process within our omnichannel domain.

Your Mission:

Represent our customer needs within a cross-functional team, with an ability to articulate and lead design decisions with the team and stakeholders
Conduct discovery research together with your entire cross-functional team selecting the scope
Collect, organize, and analyze quantitative and qualitative data to solve our customers’ and end-users’ problems
Plan and conduct user research studies (workshops, interviews, surveys, or usability testing sessions), defining and documenting research goals
Create personas, user flows, wireframes, sketches, and/or prototypes to communicate your solution proposals with the team
Create business process flows, detailed specifications, user acceptance test criteria, and demo/test data, to enable engineering to create features that solve customer problems
Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the quality of our solutions, to build visually appealing and cutting-edge designs that set new standards across our landscape

What you need to succeed:

2+ years of experience in retail in-store processes, payment processing, store support, or retail operations
Strong ability to convert the user’s needs to business requirements and visual interfaces, applying our design system and patterns
Experience conducting requirements reviews with cross-functional remote teams
Proficiency in process flowing and collaboration tools such as LucidChart, Mermaid, Visio, Miro, or Mural
Proficiency in prototype tools such as Figma or Sketch
Strong verbal and written English language communication skills
Ability to work independently by organizing and prioritizing your workload

Nice to have:

Experience in enterprise software design or any other SaaS application for retail or e-commerce
Product Owner or Agile/Scrum experience, training, or certification
Product Management experience, training, or certification
Good understanding of conducting user research and flexibility in applying User Experience processes that encompass all aspects of the User Experience cycle
Experience conducting research studies, applying User Experience design methods and techniques, and delivering User Interfaces
Degree in Design, Interactive Media, HCI, or any User Experience-related studies

We care about your growth and well-being

💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country

💻 Learning & Development Budget

📚 Academy: Regular training sessions, access to Coursera and Babbel training courses

🙌 Our Benefits: Check them out by office here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunity employer. If your professional profile aligns with our specific hiring requirements and Guiding Stars, we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.

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We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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