Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.
- Drive Results: We think big, work smart, and execute fast to transform the future of commerce
- Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
- Champion Customers: We go the extra mile for our customers to help them unlock their full potential
- Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures
The Opportunity:
We are looking for a new addition to our Expert Services team in Durham or Boston. You will join a highly skilled and motivated customer success team dedicated to accelerating and providing continuous value to our customers. You will work with customers to gain an in-depth understanding of their business and technical requirements in order to assist customers in maximizing the value they derive from commercetools products. Within your capacity as a front-end implementation expert, you will guide our customers through key technical concepts with a focus on facilitating a successful and timely implementation of the commercetools Frontend solution.
This role offers a hybrid work environment with three days a week in our local office.
Your Mission:
- Serve as a trusted advisor responsible for providing ongoing technical guidance and solution design, assisting both new and long-term customers in maintaining and enhancing their e-commerce front-ends.
- Lead discovery and solution design sessions with diverse technical implementation teams ensuring the development, delivery and launch of top-tier commercetools solutions encompassing both frontend and backend design.
- Develop samples, proof of concepts and code snippets in modern development languages (i.e. TypeScript and React).
- Facilitate the onboarding process for new customers and partners, providing comprehensive consulting and support to ensure they are equipped to utilize our solutions effectively. Act as a subject matter expert for commercetools domains. Create materials, presentations and play books to help internal and external customers integrate commercetools into their e-commerce architecture.
- Stay at the cutting edge of e-commerce, web and SaaS technology by keeping up with the latest trends and advancements.
- Act as a bridge between business and technical teams on both sides, ensuring clear and effective communication of requirements and feedback.
- Foster strong relationships with customers, partners, and internal teams such as product, support, and training to facilitate collaboration and ensure the timely and successful delivery of projects.
What you need to succeed:
- Around 5+years of proven experience as a solution architect, technical consultant, or similar role in the e-commerce industry.
- Relevant experience with version control (Git), frontend deployment platforms (e.g. Netlify, Vercel), CI/CD processes, cloud providers (e.g. AWS, GCP, Azure) environment management, deployment strategies, observability and monitoring.
- Relevant experience in software development for production-ready applications.
- Strong experience with modern frontend development languages and technologies (e.g. like React, nextJS) and integrations with SaaS ISV vendors (e.g. Contentful, Algolia, Adyen).
- Ability to compose and decompose architectural diagrams which outline solution concepts, workflows, and infrastructure.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to diverse stakeholders.
- Experience working cross-functionally with presales, post sales, engineering, operations, and delivery teams.
- Demonstrated ability to manage multiple projects and priorities simultaneously.
- Proactive problem-solving skills and a customer-centric mindset.
- Experience with onboarding and training customers or partners is a plus.
We care about your growth and well-being
💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks
☀️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip
💻 Learning & Development Budget
📚 Academy: Regular training sessions, access to Coursera and Babbel training courses
🙌 Our Benefits: Check them out by office here
⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees
🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment
Come grow with us!
We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.
commercetools celebrates being a diverse environment and is proud to be an equal opportunity employer. If your professional profile aligns with our specific hiring requirements and Guiding Stars, we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.
