Our Values:
Drive Results: We power evolutions in commerce by driving measurable results for our people and for the world's leading companies. We challenge the status quo through our culture of innovation. Think big, work hard, and execute on transforming the future of commerce - that's who we are.
Cultivate Belonging: We foster positive relationships and elevate teamwork by owning both our personal impact and the impact we leave on the communities we operate in. commercetoolers share a commitment to curiosity, understanding diverse experiences, and making positive impacts through inclusion. By investing in learning, development, and growth opportunities, we empower all commercetoolers to take the lead in their professional growth.
Champion Customers: Through incremental innovation and thoughtful collaboration, we power our customers' ability to then translate those into revenue-generating opportunities. Ambitious by nature, commercetoolers create continuous value and go the extra mile for our customers to unlock their full potential. We prioritize the customer experience in our development, proactively addressing any challenges that arise with unwavering resilience.
Adapt Boldly: We are curious, inventive, and change drivers. commercetoolers own up to our mistakes, learn from failures, and, in doing so, build trust. We are committed to being bold decision-makers and transforming the future of commerce.
The Opportunity:
We are looking for a new addition to our Customer Success team in Durham, NC. This person will be a link between the customer and the most modern commerce products. You will work closely with our support, product development, and sales teams to provide the best ways toward success for our customers. You will be accountable for nurturing the customer relationship and the overall account health and post-sales acquisition, and will be chiefly responsible for positioning commercetools as trusted, strategic partners with our customers.
In addition, the role is expected to actively contribute to and support the growth and development of the Customer Success practice both regionally and globally.
If you bring deep technical understanding to the table as well as a sales affinity and the skills of an excellent communicator we would love to meet you! Are you ready to come up with great solutions for big brands and be in charge of multiple communication channels?
- Support our customers in making the best use of our composable products
- Advise our customers in continuously developing their future technology and commerce stack on top of the commercetools products
- Ensure customers understand the business value of new features for their business cases
- Identify customer KPIs and objectives and actively lead the engagement toward those
- Plan, coordinate, and carry out strategic business reviews with our customers
- Collect and communicate customer input and requirements for the new feature development to our Product teams
- Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals
- Support our customers in growing their business on top of our products
- Contribute to planning and executing customer and/or marketing events, such as webinars, case studies, or working groups
- Retain existing customers and increase their consumption of commercetools products and service
- 5+ years of experience in technical consulting, training, pre-sales, or other customer-facing roles
- Recent and relevant retail or e-commerce experience is required
- A deep understanding of product value, B2B contracts, and value realization
- A blend of business and technical knowledge to work with the different types of customers
- A confident and convincing appearance with a high degree of customer orientation
- Willingness to travel (approx. 25%)
- Very good communication and presentation skills
- Structured and effective working style, both independently and in a team
- Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe
We care about your Growth and Well-being
💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks
☀️ Remote Work: Up to 60 days/year from a country different from your base country
💻 Open Learning & Development Budget
📚 ct Academy: Regular internal training sessions
🙌 Our Benefits: Check them out here
⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees
🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment
For US-based roles
🩺 Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents
🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering
💰 Prepare For Your Future: 401k with company match
👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!
💪 Our differences make us stronger
FOR DURHAM-BASED ROLES
- Enjoy a flexible, hybrid working environment
- Newly updated modern office at the American Tobacco Campus in the heart of Downtown Durham
- Do you have a dog? We're a dog friendly office
- Kombucha on tap, coffee, tea, snacks, and catered lunches
- Semi-monthly team events
- Need a break? We have foosball, darts, ping pong, and a golf putting simulator
- Combination of individual work spaces and cozy meeting rooms
We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Are you ready? Come grow with us!
🔍 Are you looking for something else? Check out our Career Page and our Website for more information.
Please note our salary range promoted is the OTE.
