As a key member of our Client Partnerships team, you will play a vital role in managing our retail client relationships to drive growth. You will work directly with a leading retail client to achieve their business objectives while growing revenue for both the client and CommerceHub, through client engagement and pursuing new sales opportunities.
Work onsite as a CommerceHub Account Manager at a leading retail company located in the Charlotte, NC area.
Support Client Partnership VP on day to day activities, client updates and ongoing projects to deliver a superior client experience.
Develop and maintain favorable relationships with client’s merchandising, operations, vendor performance, product and technology teams in support of their business initiatives.
Leverage knowledge of CommerceHub’s product suite to provide best practice consultation and onsite training.
Triage client questions and ensure that issues are properly documented and routed to the appropriate CommerceHub team to best assist with resolution.
Responsible for maintaining a high level of customer satisfaction with the client.
Maintain and track client KPIs to understand opportunities and challenges in the client business.
Work with internal teams including product management, professional services, merchandising services, customer support and engineering to create great client experiences.
Provide, develop and research best practices and industry trends/opportunities for increasing sales and performance.
Communicate and leverage resources across departments and roles within CommerceHub and/or customer organizations.
Additional areas of responsibility may include but are not limited to the following:
Manage/support supplier relationships as needed.
Act as project manager on client specific initiatives.
Support testing for project and product releases.
Report creation, analysis and delivery.
This position is located in the Charlotte, NC area and requires individual to be on-site at client headquarters located in Mooresville, NC once COVID restrictions are lifted.
Bachelor’s degree preferred or equivalent work experience.
Minimum of 5 years of experience in managing client relationships as a Sales Account Manager or similar customer facing role.
2+ years of experience in ecommerce, supply chain and/or drop ship services.
Proven track record of meeting aggressive sales goals and timelines.
Passion for ecommerce and the retail industry.
Results-oriented, self-sufficient, collaborative, opportunistic and a fast learner.
High client empathy, accountability, trust and relationship building skills.
Prior experience preparing and delivering sales presentations to executives.
Familiarity with E-Commerce analytics software to evaluate retail marketing, sales transactions, and customer data.
Familiarity with Software as a Service (SaaS) business models a plus.