About us

Comfy | Enlighted  is a Siemens-owned business on a mission to connect employees to the people, places, and things they need to do their best work. Our SaaS platform combines building intelligence, space analytics, and a consumer-grade mobile app technology to improve the workplace experience for Fortune 500 companies around the globe. Headquartered in the San Francisco Bay Area, our fast-growing team balances the dynamic energy of a small company with the backing of a global powerhouse.

Summary of position
The Business Systems Manager will assist with the ongoing projects and development of our Salesforce.com deployment. The successful candidate will have a record of success in process improvement and driving efficiencies through systematic operations. The Business Systems Manager will work closely with functional leaders, organizational units, and subject matter experts to identify requirements, develop, test, and deploy new business processes. This is multi-functional role where a successful candidate will be expected to play roles including business analyst, project manager, and system administrator. The Business Systems Manager will also be responsible for the execution of the day-to-day configuration, support, maintenance and improvement of our business systems and processes. The Business Systems Manager will report into the Director of Business Applications & Systems.

Key Duties & Responsibilities
Handle basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests
Work with internal stakeholders to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements

Skills Required
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required
Minimum two years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud, Pardot certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with nonprofit processes preferred
Previous experience working in a SCRUM or agile environment preferred

 

Our Benefits Include
  • Take-what-you-need vacation policy
  • Competitive salaries
  • Generous medical, dental and vision insurance
  • Matching 401k policy
  • Frequent team events (costumes optional)
  • Independent start-up culture with the backing of a global corporate powerhouse, Siemens
 
Our Promise to You
 
We believe your work is an extension of yourself. At Comfy | Enlighted, we hire many sorts of selves and that’s what makes us exceptional. We value diversity of thought, always asking tough questions, committing to solutions—and we do that best when we have and nurture every point of view.  We value you, and we want to hear you, learn from you, and move forward together.

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