Position Overview

Operations Managers are highly disciplined, efficient and organized. They develop and implement systems, structures and plans for site operations in a way that brings order and a sense of stability to the team and program participants. The Operations Manager role is to be nimble, able to remain focused and composed in the face of shifting and competing demands and ambiguity, while balancing student/family support and monitoring, with traditional administrative, operations and facilities management. Working in concert with the Site Director, Operations Managers exercise judgement and confidence to identify and elevate potential barriers to site success, while leveraging influence and organizing capacity in order to mobilize collaborative action, achieve goals, foster cooperation and promote compliance.

Primary Responsibilities Include:

  • Lead and Manage Site Operations: Successfully manage the day-to-day site operations, including office management, technology, facilities, event coordination, site safety, and vehicles. Direct and manage part-time and volunteer operations staff. Coordinate with full-time staff, part-time staff and volunteers across program departments. Manage front desk administration and facility projects including oversee the inventory of supplies. Serve as the central point of contact for technology inventory and work with the IT consultant to address technology needs. Also manage the use of College Track vehicles for transporting students home and to field trip destinations.
  • Manage the Administration of Finance, Human Resources and Payroll: Support the Site Director with finance and accounting by gathering, analyzing, and reporting necessary data. This includes tracking and processing invoices and reimbursements for staff and vendors. Support site supervisors with employee onboarding, orienting them to sitewide policies and act as an HR and payroll liaison for all employees and volunteer staff.
  • Oversee Data Monitoring and Reporting: Manage the tracking and reporting of student recruitment and enrollment. Update student contact and attendance records on an ongoing basis using student databases. Synthesize data to elevate insights and trends.
  • Manage Student Scheduling and Attendance: Coordinate across departments to conduct planning meetings and complete workshop and enrollment templates. Implement and maintain schedules within Salesforce by partnering with site leadership and students. Train staff and students on attendance policy and procedures, holding them accountable to org-wide expectations and providing individualized/site-wide interventions, when necessary.
  • Support Student Recruitment: Partner with Site Director in the annual student recruitment process through delivering presentations aimed at identifying and recruiting prospective students and overseeing the record keeping process.
  • Student and Family Engagement: Foster productive relationships with students and families. Support enrollment and student success by ensuring that attendance policy is enacted sitewide, executing intervention and incentive processes, and analyzing sitewide attendance trends to identify potential need for program change.
  • New/Special Projects: Additional projects, including event planning logistics, as assigned by the Site Director. 

Skills & Experience Required

First and foremost, the Project Manager must embrace the College Track vision of transforming low-income communities into places where college readiness and college graduation are the norms. 

Additionally, candidates must possess the following qualifications: 

  • Bachelor's degree required
  • Minimum of 2-3 years of experience in an educational nonprofit, school, or other entrepreneurial, high-performing organization are a plus
  • Demonstrated experience with sophisticated database management, preferably within Salesforce and/or other donor databases
  • Superior organizational skills with strong attention to detail 
  • A constant learner who is interested in being a proactive, positive member of the team 
  • Exceptional project management skills that enable the execution of complex, multi-stakeholder projects
  • Capable of adjusting to shifting priorities and projects in a fast-moving environment
  • Ability to analyze data in order to detect important trends that should inform strategic decision-making
  • Excellent relationship-building and interpersonal skills which enable rapport-building with internal and external stakeholders

Additional Requirements

College Track requires that the holder of this position be fully vaccinated against COVID-19, as defined by the CDC. College Track will require proof of vaccination from each current and future employee.

Compensation & Benefits

College Track offers a competitive, region specific, salary based on the organization’s compensation philosophy, which is grounded in market data. We also offer comprehensive health & welfare benefits and top of the market paid time off.

To Apply

Please upload a PDF resume and thoughtful cover letter with your application. We will only contact candidates chosen for further consideration. No phone inquiries please.

 

College Track works to remove barriers for first generation college students on their journey to college completion. Our commitment to removing barriers for first generation college students doesn't stop when college ends. While we hire great people from a wide variety of backgrounds, we especially encourage applicants who identify as first-generation college graduates to apply for open opportunities on staff. 

College Track is an equal opportunity employer fully committed to achieving a diverse workforce. College Track does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

 

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