Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings.

Collective Retreats is a new, meaningful, way to travel. We are a venture-back, fast growth hospitality company that concepts and operates asset-light resorts in the most iconic destinations. With a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation and the outdoors, Collected Retreats is committed to reshaping the luxury travel experience.

Collective Beliefs: A Life in Service to Others | The Power of Experiences | Happiness in Simplicity | Connection is Rare & Wonderful 

Collective Qualities:  Empathy | Courage | Honesty & Integrity | Humility & Optimism | Innovation & Continuous Improvement 

Overview: Role

As Experience Coordinator,  you become the heart of our hospitality haven, orchestrating unforgettable guest experiences from arrival to departure. You'll be the go-to guru for check-ins/outs, the magician behind in-room wonders, the navigator for explorations, and the backbone of our retreat's vibrant programming. If you're a dynamo of organization, fueled by a passion for crafting unique guest journeys, we want you to bring your spark to our team!.

You must be passionate about shaping and delivering our guests’ unique outdoor travel experience. You are also comfortable and familiar with outdoor working conditions in all-weather scenarios.

You are naturally proactive, with the ability to anticipate guest and team needs. You are a true multi-tasker, with the ability to handle time-sensitive deadlines, and numerous short-term and long-term tasks and projects in a heavy customer-facing capacity

  • Responsibilities: 
  • Greet and check-in guests as they arrive, kicking off their experience with enthusiasm and attention
  • Serve meals to guests and assist with service of Chef's Tasting Menu
  • Book activities and/or meals for guests as they desireProvide local knowledge and suggestions for guests
  • Ensure guest tents/rooms and bathrooms are spotlessly clean and well maintained
  • Ensure the physical condition of the retreat and any equipment are well maintained
  • Assist with meals as needed, particularly breakfast and dinnerHelp guests with campfires and s’mores!
  • Maintain and promote a safe environment for our guests and team
  • Assist the General Manager, and any Manager(s) on Duty, as needed

Desired Skills and Experience:

  • Must have a passion for working and being in the outdoors. 
  • This position is very “hands-on” with very little “office work.” 
  • A sense of adventure is a plus!
  • 2+ years previous experience in hospitality, customer service and/or outdoor adventure
  • Approachable, presentable and professional – desires to create amazing experiences for our guests
  • Exceptional interpersonal and communication skillsHard-working, enthusiastic, flexible – desires new challenges and is self-motivated
  • Extremely well organized with a strong ability to prioritize and multi-task
  • Demonstrated ability to work well in remote locations with co-workers
  • Strong team player who is willing to go the extra mile to deliver great service to our guests in an adventurous, outdoor setting
  • Hard worker with a positive, can-do attitude. 
  • Willing to work long and sometimes erratic hours

Requirements for Employment:

  • Fluent in English
  • Authorized to work in the U.S.
  • Full-time and part-time opportunities available
  • Must be available to work variable shifts on both weekdays and weekends (24-40 hours/week)
  • Must be able to work on your feet for at least 8 hours
  • Must be willing to work in an outdoor setting, including all-weather conditions (rain, wind, heat, etc.)
  • Ability to regularly lift up to 25lbs

Compensation & Perks:

  • Hourly Rate: $21.52 per hour
  • Friends and Family rate at all Collective Retreat locations

Collective Hotels & Retreats (CH&R) core belief is that life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. It is our responsibility to ensure that those experiences are created in an environment that is diverse, inclusive and equitable for all. We are committed to creating this environment for each other, our guests and our partners because we know that a sustainable and healthy environment is one that allows for access and opportunity for everyone.

Collective Retreats is committed to creating an accessible environment and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccomodations@collectiveretreats.com

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