Overview: Collective Retreats

Life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. We believe that we have the opportunity to create something unique and better that connects us to each other and our surroundings.

Collective Retreats is a new, meaningful, way to travel. We are a venture-back, fast growth hospitality company that concepts and operates asset-light resorts in the most iconic destinations. With a passion for the craft of hospitality and a shared appreciation for exploration, adventure, innovation and the outdoors, Collected Retreats is committed to reshaping the luxury travel experience.

Overview: Role

We are seeking Experience Coordinator to deliver premium service to our guests, assist the retreat General Manager with internal business operations, and work with the broader Collective Retreats team to grow our valued brand.

The ideal candidate is experienced in delivering great customer service, highly organized and dependable, caring and approachable, self-motivated, and comfortable in the outdoors.  If you love being outside and working with people, then this is a great opportunity for you!

Position Details

Seasonal role; Full-time and part-time opportunities; must be available from May 2024 until the end of September 2024

Responsibilities:

  • Greet and check-in guests as they arrive, kicking off their experience with enthusiasm and attention
  • Serve meals to guests and assist with service of Chef's Tasting Menu
  • Book activities and/or meals for guests as they desire
  • Provide local knowledge and suggestions for guests
  • Ensure guest tents/rooms and bathrooms are spotlessly clean and well maintained
  • Ensure the physical condition of the retreat and any equipment are well maintained
  • Assist with meals as needed, particularly breakfast and dinner
  • Help guests with campfires and s’mores!
  • Maintain and promote a safe environment for our guests and team
  • Assist the General Manager, Assistant General Manager and any Manager(s) on Duty, as needed

Desired Skills and Experience:

  • Must have a passion for working and being in the outdoors.  This position is very “hands-on” with very little “office work.”  A sense of adventure is a plus!
  • 2+ years previous experience in hospitality, customer service and/or outdoor adventure
  • Approachable, presentable and professional – desires to create amazing experiences for our guests
  • Exceptional interpersonal and communication skills
  • Hard-working, enthusiastic, flexible – desires new challenges and is self-motivated
  • Extremely well organized with a strong ability to prioritize and multi-task
  • Demonstrated ability to work well in remote locations with co-workers
  • Strong team player who is willing to go the extra mile to deliver great service to our guests in an adventurous, outdoor setting
  • Hard worker with a positive, can-do attitude.  Willing to work long and sometimes erratic hours

Requirements for Employment:

  • Fluent in English
  • Authorized to work in the U.S.
  • Able to work a minimum of 25 hours per week and willingness to work on both weekends and weekdays, as needed
  • Handy with tools, able to lift 40 lbs and stand for extended periods of time

Compensation & Perks:

  • Hourly Wage: $22 per hour, plus gratuity 
  • Unique & meaningful benefits including: accrued PTO, sabbatical program, wellness stipend
  • Healthcare, including medical, dental and vision
  • Friends and Family rate at all Collective Retreat locations and employee free and discounted nights

Collective Hotels & Retreats (CH&R) core belief is that life, above all, is meant to be a powerful experience lived to the utmost, enjoyed and shared with others. It is our responsibility to ensure that those experiences are created in an environment that is diverse, inclusive and equitable for all. We are committed to creating this environment for each other, our guests and our partners because we know that a sustainable and healthy environment is one that allows for access and opportunity for everyone. 

Collective Retreats is committed to creating an accessible environment and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccomodations@collectiveretreats.com

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