We are seeking Experience Managers to deliver premium service to our guests, assist the retreat General Manager with internal business operations, and work with the broader Collective Retreats team to grow our valued brand.
The ideal candidate is experienced in delivering great customer service, highly organized and dependable, caring and approachable, self-motivated, and comfortable in the outdoors. If you love being outside and working with people, then this is a great opportunity for you!
Seasonal role; Full-time and part-time opportunities; must be available from late September 2019 through the end of May 2020.
Greet and check-in guests as they arrive, kicking off their experience with enthusiasm and attention
Book activities and/or meals for guests as they desire
Provide local knowledge and suggestions for guests
Ensure guest tents/rooms and bathrooms are spotlessly clean and well maintained
Ensure the physical condition of the retreat and any equipment are well maintained
Assist with meals as needed, particularly breakfast and dinner
Help guests with campfires and s’mores!
Maintain and promote a safe environment for our guests and team
Assist the General Manager, Assistant General Manager and any Manager(s) on Duty, as needed
Desired Skills and Experience:
Must have a passion for working and being in the outdoors. This position is very “hands-on” with very little “office work.” A sense of adventure is a plus!
2+ years previous experience in hospitality, customer service and/or outdoor adventure
Approachable, presentable and professional – desires to create amazing experiences for our guests
Exceptional interpersonal and communication skills
Hard-working, enthusiastic, flexible – desires new challenges and is self-motivated
Extremely well organized with a strong ability to prioritize and multi-task
Demonstrated ability to work well in remote locations with co-workers
Strong team player who is willing to go the extra mile to deliver great service to our guests in an adventurous, outdoor setting
Hard worker with a positive, can-do attitude. Willing to work long and sometimes erratic hours
Requirements for Employment:
Fluent in English
Authorized to work in the U.S.
Able to work a minimum of 25 hours per week and willingness to work on both weekends and weekdays, as needed
Handy with tools, able to lift 40 lbs and stand for extended periods of time
Compensation & Perks:
Competitive hourly rate, plus tips earned
Friends and Family rate at all Collective Retreat locations