The Plan Payments team sits within the Plan Operations organization at Collective Health. Plan Operations owns specialized processes that require close collaboration with Finance, Legal, Product, Analytics, and other internal teams. 

Plan Payments is responsible for running the day-to-day operations of Collective Health clients’ stop loss policies, which includes generating monthly client reporting packages, collaborating with clients’ stop loss vendors, and helping build new features and functionalities. This team also works closely with Collective Health’s finance team to ensure accurate and timely claims payments. As the Plan Payments team and Collective Health continue to grow, Plan Payments is building upon our current stop loss and payments functionalities to ensure that we can support these functions at scale. 

We are looking for a Senior Stop Loss Associate for the Plan Payments team to continue building towards a successful, scalable stop loss program at Collective Health.

What you'll do: 

  • Support the day-to-day operations of our stop loss function, including but not limited to:
    • Compiling and QA’ing monthly stop loss reports and other ad-hoc reports
    • Owning end-to-end external communication with stop loss vendors, brokers and clients 
    • Collaborating frequently with internal teams, such as the analytics and client success teams, to solve client, broker and vendor inquiries
  • Serve as a central stop loss subject matter expert within Collective Health. You’ll leverage this knowledge to help scale the company’s stop loss processes and inform general growth and product strategies
  • Frequently collaborate and communicate with external parties, building strong and collaborative relationships with the stop loss partners and brokers that we work with on a daily basis 
  • Own & apply a scalability lens to our stop loss processes by developing and improving reporting cadences and processes, while consistently working with internal teams to apply automation when possible
  • Collaborate cross-functionally with Analytics, Product, Development, Partnerships, and Finance teams to delight our customers
  • In addition to stop loss operations, you may occasionally support the execution of various plan operations payments functions, including claims payment reporting, as needed

Your skills include:

  • 3+ years of experience in medical stop loss operations and reporting, ideally from a stop loss insurance company or other stop loss function
  • You are very comfortable working with large amounts of data and have experience with Excel / gSheets (note: SQL experience is a plus but is not required) 
  • You are comfortable working with external parties and speak and write clearly, concisely, and with the needs of the audience in mind
  • You pay extreme attention to detail, especially when working with data
  • You are a committed team player
  • You think critically and are willing to question the status quo in a constructive and thoughtful manner
  • You thrive on change and are enthusiastic about learning from our experiences together
  • You possess a passion for Collective Health’s mission to transform the health insurance experience for employers and their employees

Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than 200,000 members and over 45 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.

Collective Health is headquartered in San Francisco, CA, with additional offices in Chicago, IL, and Lehi, UT. Founded in 2013, Collective Health is backed by the SoftBank Vision Fund, DFJ Growth, PSP Investments, NEA, GV, G Squared, Founders Fund, Maverick Ventures, Mubadala Ventures, Sun Life, and other leading investors. For more information, visit us at https://www.collectivehealth.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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