Company Overview

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview

Cohere is looking for an experienced Sr. Manager, Client Success of Value Based Care. In this role, you will play a pivotal role in the growth and success of Cohere's value-based care solutions. You will act as both a solutions architect and a Sr. Client Success Manager, ensuring our platform is expertly tailored to meet client needs while building long-term, trusted relationships.

You will work closely with both prospective and existing clients, understanding their needs and challenges, and leveraging your expertise in our platform's clinical and technological capabilities to promote standardized solutions, while also crafting tailored solutions when needed. You will also own the end-to-end customer relationship post-sale, ensuring seamless implementation, customer success, and continued value delivery.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do

Build and nurture relationships with key stakeholders within client organizations, driving insights into their operations and ensuring the value of Cohere’s solution is fully realized.
Work closely with the growth team to refine sales operations, improve internal processes, and ensure scalability as Cohere expands into new markets and customer segments.
Support post-sale efforts to ensure smooth client onboarding, integration, and long-term success.
Assist in the development and implementation of best practices, tools, and processes that enhance both the client experience and operational efficiency.
Collaborate with the sales and activation team to design and scope customized solutions for prospective clients in the value-based care market.
Develop a deep understanding of customer needs and Cohere’s platform, including clinical workflows and technology components.
Lead complex solution design processes, translating customer requirements into actionable proposals and statements of work.
Work closely with internal teams (e.g., client success, product, operations, etc.) to ensure that client needs are properly communicated and incorporated into solutions.
Serve as the bridge between client success, and commercial/ operational functions, ensuring a seamless handoff from sales to implementation.
Develop a deep understanding of each client’s organizational structure, business objectives, and opportunities for improvement, translating that understanding into a customized value proposition that Cohere can deliver against.
Act as the client advocate within Cohere, ensuring their needs are met while also acting as the subject matter expert on value-based care solutions. Provide thought leadership to clients, advising them on market trends, best practices, and how to leverage Cohere’s platform to achieve their goals.
Document and share key account strategy, insights, and updates across internal teams, including areas of risk, opportunities, and progress of monthly/quarterly initiatives.
Become an expert in market trends impacting risk-bearing entities, including MSOs, IPAs, ACOs, care management, digital health, and interoperability, and apply that knowledge to both client solutions and internal strategy.
Work with actuarial teams to quantify potential savings and value for prospective clients, creating business cases that demonstrate ROI and impact.
Partner with growth and product leaders to contribute to the development of Cohere’s strategy for expanding into the value-based care market, translating customer feedback into potential new product offerings or enhancements.

Your background & requirements

5-10 years of experience in customer-facing roles (such as account management, customer success, or similar positions) within value-based care organizations, health-tech companies, healthcare consulting, or health plans.
Proven track record of building strong client relationships, driving customer satisfaction, and delivering measurable business results
Expertise in navigating the complexities of value-based care models, including MSOs, ACOs, risk-bearing entities, and utilization management.
Customer-orientation and start-up ready mindset; comfortable with ambiguity
Highly collaborative and experience participating in team-led sales models
Experience working with cross-functional teams; project management experience a plus
Excellent strategic communication skills equally adept at presenting prepared materials
and speaking to relevant topics extemporaneously
Adept at shifting between operational and strategic mindsets, leveraging systems thinking
to prioritize those activities that will most effectively solve your clients’ most important
problems
Highly organized with a systematic approach to time management
Willingness to travel up to 25% of time

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

The salary range for this position is $110,000 to $130,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

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Senior Manager, Client Success, Value Based Care