Company Overview

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

The Seasonal Intake Specialist position is a temporary role on our team to assist in a critical business program. In this seasonal role, you will draw on your experience to provide top-of-the-line service to our customers. This seasonal role will service inbound calls, emails, and/or faxes from our customers. This position will also assist our clinical staff in gathering and collecting all necessary information from our customers in a timely manner to ensure that deadlines are met. You will need to be an agile thinker and able to work in an environment that is in flux.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What will you do

Answer inbound phone calls, emails, and faxes from healthcare providers
Provide exemplary customer service with every interaction
Provide resolution on first interaction with the caller
Deliver quality results with every interaction in a timely manner
Collect and gather all necessary information for clinical review
You will be cross-trained with other various positions within the company
Must have a strong sense of self-awareness, willingness to learn and accept coaching to improve
Must have empathy of others and ability to build rapport
Thrive in a fast-paced environment, and are willing to jump in and help other team members
Interact with customers via inbound calls, outbound calls, emails, and other communication platforms

Your competencies

Strong communication skills, able to take unstructured information and structure it
Ability to work cross-functionally across remote teams
Familiarity with Prior Authorization processes in healthcare
Kind, Patient, and Caring in even the most stressful situations
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
Ability to navigate and use multiple systems to compile needed information in a timely manner
Skilled in problem-solving and delivering quality results.
Demonstrates ability to de-escalate escalated calls.
Excellent interpersonal skills, oral and written communication skills
Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, and monthly basis
Flexibility and agility, works well in ambiguous situations, clear understanding of an early-stage startup environment

Your background

Experience in a Contact Center/Production environment (Required)
Call center: 2 years (Required)
Customer service: 3 years (Preferred)
Healthcare experience a plus
Experience as a medical assistant, clinical assistant, or healthcare assistant preferred
Proficient in the use of computers in daily function
Preferred proficiency in using a Mac
Must have excellent computer skills, with a strong understanding of most major applications including GSuite products and Microsoft products
Excellent communication skills both written and oral
Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
You understand that this position is very fluid and the term “not my job” doesn’t exist
High school diploma, GED, required
Associates degree preferred
Must be able to pass criminal background check
Must be able to sit or stand at a desk/table and operate a phone system and a Mac computer for up to 8 hours per day, 40 hours per week.
Must have reliable wifi in the space in which you will be working.

Important to know about this role:

This is a 100% remote role and requires robust internet speeds (above 50 megabytes/second downloads & 25 megabytes/second upload), including the ability to utilize Zoom meeting software and to stream video
This is a seasonal position with an anticipated end date of February 2025
We strongly believe in pay equity and transparency and as such would like to share that our hourly rate of pay for this position is $17.50.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal

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