The Compliance Manager (CM) is responsible for portfolio-wide compliance with laws, regulations, as well as internal policies and procedures that are applicable to our business. The CM will work collaboratively with business operations, executive team, and other key stakeholders, and oversees a team of 1 to 2 contributors to ensure effective systems and processes are in place to achieve this goal. This position requires a knowledge of researching, understanding, and implementing laws and regulations and a high degree of independence and business-level awareness.
Ensure that the day-to-day operations are conducted in compliance with regulatory and legal requirements, as well as with internal policies and procedures.
Monitor key activities and review procedures, disclosures, scripts and other consumer-facing materials for compliance with regulations and internal policies.
Implement systems, procedures, and policies that will ensure regulatory compliance and ensure that relevant stakeholders are aware of such requirements.
Develop action plans for handling potential regulatory compliance issues.
Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
Escalate and help resolve compliance issues as appropriate.
Maintain documentation of compliance activities, such as internal audits, complaints received, or investigation outcomes.
Periodically report to management team on recent audits, any issues, and appropriate resolution.
Manage any outsourced activity required to monitor and maintain compliance.