Data Analysts at Coconut are independent, resourceful, and are always on the lookout for ways to improve our organization’s understanding through data and to democratize data at Coconut.
In this role, you will be the subject matter expert in data analysis at Coconut. You will spearhead complex projects, mentor your colleagues, and play a pivotal role in shaping our organization's data strategy. Your advanced skills in analytics, statistics, and data visualization will be essential in uncovering actionable insights that drive business decisions and product development. Collaborating with both internal and external stakeholders, you'll transform raw data into compelling narratives, utilizing visualization, data modeling, and storytelling. By leveraging existing data models and conducting in-depth analysis, you'll provide the foundation for mission-critical reporting and analysis, directly influencing business strategy and product development. Your expertise will empower users through self-serve analytics and comprehensive business intelligence documentation, fostering a data-informed culture across the company. By partnering with data professionals (data engineers, analytics engineers, data scientists and developers) as well as our Product, Sales and Customer Success teams, you’ll deliver impactful reporting and analytics using Looker and other data focused tools. As the organization grows, you will help establish and promote data standards, ethics, and best practices for data with the goal of democratizing data at Coconut.
YOU’RE FIRED UP TO
- Design, build and manage self-serve dashboards and views for users using business intelligence tools like Looker
- Explore and identify insights, and interpret trends or patterns in complex data sets
- Engage directly with external customers to understand their needs and challenges, ensuring our data solutions are purpose-built and impactful
- Collaborate with the data engineering team to develop data collection, storage, and transformation strategies for downstream reporting and analytics
- Educate and support internal and external stakeholders to improve data literacy and data accessibility within the organization
- Participate in discussions on predictive model prototypes and ML algorithms
- Own documentation and definitions for data sources and metrics, ensuring users can reliably trust our data (including the creation of data catalogs, containing common business language, business logic, and version tracking)
- Identify and troubleshoot data inconsistencies and implement measures to track and monitor the integrity of data and accuracy of reports
WHAT YOU BRING TO THE TEAM
- A degree in a field that emphasizes data aptitude, and statistical & analytical skills (i.e. computer science, statistics, bioinformatics) with 4+ years of professional experience; or 5+ years applied experience in a quantitative, analytical, or similar field
- A security-first mentality
- Solid understanding and relevant experience in:
- Interpreting, reporting, and visualizing the results of data analysis or data exploration in modern business intelligence tool (preferably Looker/Looker Studio but we will look at candidates with experience in Tableau or PowerBI)
- Writing, improving, and troubleshooting complex SQL queries using industry-standard languages. (e.g. MySQL, PostgreSQL, Redshift, MariaDB)
- Working with data warehouse platforms, relational data models, and ETL processes (e.g., Redshift, AWS Athena, Postgres, Snowflake, and dbt)
- Leveraging Python to perform statistical analysis
- Excellent interpersonal, communication, and data storytelling skills (You can relay complex ideas to anyone)
- Proven track record of successfully leading data analysis projects from inception to delivery, including defining project scope, gathering requirements, conducting analysis, and presenting findings to stakeholders
- The ability to successfully collaborate cross-functionally with different teams and departments
- Experience working in a fast-paced work environment with the ability to work independently, prioritize responsibilities, and manage time effectively
- Curious by nature, you proactively find ways to grow, learn and innovate. You’re looking for an opportunity to take initiative, make a genuine impact, and where your contribution will be recognized
Bonus Points For:
- Experience working in a SaaS organization
- Experience working in the financial industry
- Skills specific to Looker & LookML
- Experience working with a modern data stack including tools like: AWS, Databricks, dbt, Fivetran, Looker, Looker Studio, MariaDB, Postgres, and Redshift
- Experience or interest in designing and implementing robust data models
- Interest in AI/ML and contributing to future work in this area
Our Investment in You:
- “Cabana Days” - our version of a flexible work week!
To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs. - Ability to do your job in a supported, but still flexible environment;
- Supported professional development, learning & career opportunities - be supported in your growth journey!
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work in a team big enough for growth but lean enough to make a real impact
A full range of benefits to keep you happy & healthy;
- Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
- Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
- Virtual mental health and EAP platform
- WealthSimple GRSP & Matching
- Annual Wellness Benefit ($1000 per year)
- Opportunity to work remote - anywhere in Canada!
- Employee Options - everyone shares in our success!
- Internet Subsidy on each paycheck
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- A People First Company - 4.6 rating on Glassdoor
- Recently named #4 on the Top 10 Best Workplaces in Canada
Who we are, and what we do:
Mission
Match customers with the right expert, at the right time, so no opportunity is lost.
Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Some recent awards we're proud of include:
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
