Who We Are

Cobalt.io is a fast-growing and globally distributed remote-first cybersecurity start-up with employees in the US and Germany. We connect global security talent with businesses by providing Pentesting as a Service via the Cobalt technology platform. We have Scandinavian roots, an American base and a global outlook. Our team is characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership.

Description

We are looking for a top Customer Success Manager to join our team and help Cobalt's customers build successful security testing programs. The ideal candidate is self-motivated with a proactive mindset who can effectively engage with multiple external and internal stakeholders ranging from individual contributors to C-level executives. As a Customer Success Manager, you will oversee the lifecycle from onboarding to renewal to ensure an optimal end-to-end customer experience.

What You Would Do

  • Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Develop, prepare and nurture customers for advocacy
  • Build successful security testing programs for our customers
  • Monitor day-to-day service execution and customer satisfaction
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their desired business outcomes
  • Manage the annual renewal process for customers to ensure uninterrupted product usage
  • Work to identify and/or develop upsell opportunities, collaborating with your commercial team peers.
  • Advocate customer needs and issues cross-departmentally
  • Provide ongoing training of our products and new features
  • Program manage account escalations and resolve them in a timely manner
  • Engage with external and internal stakeholders in roles ranging from individual contributors to C-level executives
  • Develop Success Plans for every assigned customer and hold Executive Business Reviews with key stakeholders to measure progress and alignment on key objectives/goals

You Must Have

  • 2+ years of relevant experience, preferably in SaaS and/or cybersecurity
  • A consulting and growth mindset
  • Experience with Salesforce
  • Multi-tasking skills and the flexibility to adjust to changing priorities on-the-fly
  • Strong written and verbal communication
  • Demonstrated experience effectively engaging multiple stakeholders
  • Prior experience owning customer renewals and expansions
  • A proven track record of delivering results to your customers
  • Drive, no one needs to push you to excel; it’s just who you are
  • Eagerness to learn, adapt and perfect your work; you love to collaborate and innovate
  • Ability to thrive in a distributed and fast-paced environment
  • A strong desire to help and serve our customers: They win, so you win!

Why You Should Join Us

  • Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry 
  • Work directly with experienced senior leaders with ongoing mentorship opportunities
  • Make the most of our flexible, unlimited paid time off, remote working from anywhere in the US, Germany or the UK and travel perks
  • Earn competitive compensation and an attractive equity plan
  • Leverage stipends for wellness, work-from-home and learning & development
  • Treat yourself to paid remote lunches
  • Save for the future with a 401(k) program (US only)
  • Benefit from medical, dental, vision and life insurance (US only)

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