Cobalt (cobalt.io) is a fast growing cybersecurity start-up headquartered in San Francisco. Cobalt is providing a Pentest as a Service platform which leverages the sharing economy to find global security talent to help secure companies and their users. We have Scandinavian roots, an American base and a global outlook. Our offices in San Francisco, Berlin, and remote roles are characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership.
We are looking for a passionate, driven Senior Customer Success Manager to join our team in SF to help create a world-class customer success organization. Reporting to the Manager of Customer Success, you will be responsible for working with our team to drive value with every customer interaction; leading our customers and Cobalt to success.
What You Would Do
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Build successful security testing programs for our customers
Monitor day-to-day service execution and customer satisfaction
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Manage annual renewal process for customers to assure uninterrupted product use.
Work to identify and/or develop upsell opportunities