Who We Are

Cobalt (cobalt.io) is a fast growing cybersecurity start-up headquartered in San Francisco. Cobalt is providing a Pentest as a Service platform which leverages the sharing economy to find global security talent to help secure companies and their users. We have Scandinavian roots, an American base and a global outlook. Our offices in San Francisco, Berlin, and remote roles are characterized by a fun, fast-paced and collaborative culture based on individual responsibility and ownership.

Description

We are looking for a Manager/Director of Customer Success to help us scale, mentor, and manage our Customer Success Team. All organizations need security testing for their software and we are building the world’s largest and smartest pentest platform to help solve this challenge at scale. The Manager/Director of CS will be part of report to our VP of Customer Success.

What You Would Do

Customer Success:

  • Assist with leading, recruiting, and managing our Customer Success function.
  • Partner with Sales on effective customer handover, and expansion strategies.
  • Partner with Engineering & Product Management to help evolve the Cobalt platform.
  • Partner with Marketing to constantly refine personas and customer focused marketing.
  • Partner with our customers to make them happier than they thought they could be.
  • Effectively manage a team of Customer Success Manager's. This includes providing training, development, and professional growth opportunities for your reports. 

You Must Have

  • 3+ years of previous experience directly managing a team of Customer Success Managers. 
  • A global mindset and welcome working with teams across geographies. You can make your team look good and help them overcome challenges.
  • The ability to deliver quality at speed and thrive in a high velocity environment. You like that we have hundreds of clients and many more feature requests. You handle uncertainty well and are excited about the enormous influence you will have on your team. You present complex technical challenges so that everybody can understand.
  • Grit and a hunger to constantly learn. You don’t give up. You might not have any security experience - but you learn super fast. 
  • You are energized by Cobalt’s opportunity and growth and want to have an equity stake in Cobalt.io.

Why You Should Join Us

  • Opportunity to join and grow in a passionate, rapidly expanding industry
  • Competitive compensation & attractive equity plan
  • Flexible paid time-off, remote work, & travel policies
  • Regularly planned team outings and company events
  • Paid lunch 3x/week
  • Pet-friendly offices
  • 401(k) program to help you save for the future (US only)
  • Medical, dental, and life insurance benefits (US only)

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